A Field Service Technician is a service professional who is accountable for carrying out on-site installation, maintenance and repairs to high-value food industry equipment

Responsibilities and Duties

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Service and Repair equipment on site at customer’s locations
• Answer technical support calls and inquiries
• Diagnose and repair customer equipment in a timely manner
• Assist, diagnose and resolve all customer related mechanical, hardware, software and technical installations
• Provide quotes after determining the most cost-effective repair resolution to minimize customer downtime
• Develop and maintain positive customer relations; coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
• Must be able to read and interpret electrical diagrams and blueprints
• Knowledge of basic AC/DC theory, electronic components, and electronic circuitry
• To cover Maryland and DC area

Job Requirements:

• Electrical & Mechanical troubleshooting skills.
• Ability to follow electrical schematic diagrams to diagnose and troubleshoot equipment.
• Experience servicing supermarket & restaurant equipment is preferred
• Ability to drive long distances and for long periods of time
• General knowledge of customer service practices and procedures
• Excellent communication skills
• Able to work overtime when required
• Must have current valid driver’s license and clean driving record
• Must be able to lift 50lb plus
• Clean Driving Record a must
• Capable of completing tasks and repairs based upon directed supervision

Skills, Knowledge and Abilities

SKILLS are required to perform multiple tasks with a potential need to upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: adhering to safety practices; operating equipment used in warehouse operations; operating standard office equipment including pertinent software applications; and preparing and maintaining accurate records.

KNOWLEDGE is required to perform basic math; understand written procedures, write routine documents, and speak clearly; and understand multi-step written and oral instructions. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: basic computer use, basic vehicle maintenance, and safety practices and procedures.

ABILITY is required to schedule activities; collate data; and use basic, job-related equipment. Flexibility is required to work with others; work with data utilizing specific, defined processes; and operate equipment using standardized methods. Ability is also required to work with a wide diversity of individuals; work with similar types of data; and utilize job-related equipment. Some problem solving may be required to identify issues and select action plans. Problem solving with data may require independent interpretation; and problem solving with equipment is limited to moderate. Specific ability-based competencies required to satisfactorily perform the functions of the job include: meeting deadlines and schedules; setting priorities; working in inclement weather; and physical stamina.

Benefits

DIGI America offers the below exceptional full-time benefits:

• Health, Dental, and Vision insurance
• Paid Holidays
• Paid Vacations
• Profit Sharing Plan
• 401K plan
• Life Insurance
• Company Vehicle
• $145.00 Cell Phone Allowance
• All Business-Related Travel Expenses - Reimbursed

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• equipment installation & repair: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road