At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We're a family-run business that's been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone's day-to-day contributions.
Dick Hannah Dealerships. Believe in nice.
Pay: $18-$22 per hour
Paid Time Off: We believe a healthy work life balance is crucial to an individual's success, which is why we are proud to offer some of the most competitive PTO compensation in the industry. All new regular full-time employees begin accruing 4 hours of PTO per pay period and increases after your first year. Part-Time employees will accrue PTO at an hourly rate of .046 regardless of tenure.
Benefits: Hannah Motor Company offers a variety of health insurance benefit options for employees and their families. Available benefit options include medical, dental, vision, Health Savings account, Flexible Spending account, basic and voluntary life insurance, and short- & long-term disability. Benefit eligibility begins the first of the month following 60 days of full-time employment subject to the terms of the applicable benefit plan. Additionally, the Company offers a competitive 401k plan to assist employees with future retirement and financial planning.
Paid Holidays: Hannah Motor Company offers 5 paid holidays per year to Body Shop Customer Service Representative subject to completion of the introductory period and other eligibility requirements as per company policy.
Responsibilities

• Creating, modifying, and managing repair orders (RO's) in the shops management system (CDK).
• Creating files (RO's) in the estimating system (CCC), including the creation of repair plans, and setting up communication preferences for customer communication.
• Creating and documenting physical files prior to vehicle drop off. Assist estimators with scheduling customers for repairs.
• Providing customers with repair status updates throughout the repair process.
• Greeting customers at drop off and obtaining the necessary signatures and authorizations.
• Checking in vehicles by taking photos of damage to be repaired, unrelated prior damage, documenting current mileage, placing the RO tag on the dash, etc.
• Delivering vehicles back to the customer at the completion of repairs.

Qualifications

• At least one previous role based in customer service experience
• Strong computer skills
• Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.