20 Customer Care Representative Jobs in Billings, MT
Diana Larson Insurance Agency Inc. is Hiring a Customer Care Representative Near Billings, MT
Do you enjoy working with people and making meaningful connections? Make a difference with Diana Larson Insurance Agency in your community today!
Responsibilities Provide prompt, accurate and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Qualifications Ability to resolve complex customer issues.
Excellent communications skills- written, verbal and listening
Pride in getting work done accurately and timely
People-oriented
Ability to work in a team environment
Ability to multi-task
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position located in
Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding product features, pricing, and promotions
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues in a professional and efficient manner
- Conduct outbound calls to follow up with customers on their inquiries or orders
- Perform data entry tasks to update customer information in the system
- Collaborate with other team members to ensure customer satisfaction
Experience:
- Previous experience in a customer service role is preferred
- Excellent phone etiquette and communication skills
- Bilingual proficiency in English and Spanish is a plus
- Strong problem-solving skills with the ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Sales experience is beneficial but not required
Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Paid time off and holidays
- Professional development opportunities
If you are passionate about delivering exceptional customer service and have the skills required for this role, we would love to hear from you. Apply today to join our dynamic team as a Customer Support Representative!
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time
$51k-66k (estimate)
03/25/2024
07/19/2024
The job skills required for Customer Care Representative include Customer Service, Problem Solving, Communication Skills, Billing, Customer Support, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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