SUMMARY:

The Operations Manager is responsible for the management of the major functions of the distribution center during Operation Manager's shift; supporting the ongoing development and implementation of the DHL eCommerce Solutions business plan through timely and accurate mailings while maintaining a cost effective operation.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage production, quality process and transportation in accordance with DHL’s policies and procedures to obtain optimal profitability.
• Manage and coach Operations Supervisors and hourly employees.
• Conduct and ensure employee performance evaluations are completed in a timely and effective manner.
• Ensure a high level of staff morale and high retention rate.
• Communicate through implementation of a communication plan to include regular formal and informal meetings
• Establish weekly operations plans to ensure all customer volume is processed in a timely manner.
• Recommend measures to improve production methods, working conditions, and increased efficiencies.
• Understand and facilitate local transportation operations.
• Support and coordinate region transportation operations.
• Coordinate and ensure all safety and regulatory compliance needs are met for internal and external powered equipment.
• Work with Human Resources function to include time & attendance, headcount, staffing, evaluations and employee relations.
• Manage DCs quality functions: monitor internal/external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices.
• Monitor and ensure that all facility equipment is working correctly and meeting production standards.
• Act as liaison between the facility and the on-site USPS.
• Keep updated on all USPS/regulatory changes.
• Oversee safety activities including compliance with DHL’s safety policy, employee training, reporting, and maintaining OSHA logs.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Management, related field preferred or related work experience.
• 5 years of experience in a supervisory/management role required.
• Experience with MS Office, excellent Excel skills.
• Lean Experience preferred

REQUIREMENTS/SKILLS

• Ability to work all shifts including midnight shift
• Excellent verbal and written communication skills.
• Strong leadership and analytical skills.
• Must be able to overcome obstacles with cooperation among team members, build consensus and foster harmonious relations.

PHYSICAL DEMANDS

• Able to work a range of shifts based on operational needs, after-hour, weekends and holidays.
• Requires moderate physical activity; ability to stand and/or walk for an extended period of time and occasionally lift up to 50 lbs.
• Works in a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
• Temperature in the distribution center can vary greatly from warm to cool.

PHYSICAL DEMANDS:

• Availability to travel up to 20%.
• Physical demands are consistent with a professional office setting.
• Regular sitting at work station for 25 – 75% of the work shift.
• Frequent standing and walking.

As a Top Employer and leading logistics company, at DHL eCommerce Solutions, we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well-being:

• Competitive Pay
• Bonus Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Equal Opportunity Employer- Veterans/Disability