Dexter Technologies is a leading provider of Staffing and Recruiting Services.  For over two decades, we have put countless professionals to work at exciting opportunities. We are proud of the fact that many of them have been promoted to more senior roles: management, senior management, and senior executive leadership positions.

We are actively seeking qualified candidates for the following position for our client, who is an industry leader:

Executive Desktop Support Lead

Location: NYC, on-site

Type – Fulltime

Salary / Rate: $190k to $200k

JOB SUMMARY:

• Proven experience providing VIP, white glove IT support to the senior executive leadership
• Act as a primary point of contact for delivering prompt assistance to their IT-related needs
• Hands-on experience in providing technical support to executives with a customer-centric approach
• Must be proactive, thoughtful and through in their approach and ability to work in a fast-paced environment
• Expertise in MAC support and well versed in MacOS and Windows environments
• Strong experience in troubleshooting hardware, software, and networking issues
• Strong experience in supporting mobile devices – iPhone, iPad, Android, tablets
• Experience supporting conference rooms, audio/video
• Experience supporting Google meet, Zoom or Microsoft Teams
• Manage resolution of issues desk side, phone, email and remotely
• Experience with Active Directory, add, modify users, password reset and account unlocks
• Anti-virus management, proactively identify potential security risks and implement appropriate measures to safeguard executive devices and data
• Provide timely communication on resolution status
• Excellent communication skills, with the ability to communicate technical concepts to non-technical users in a clear and concise manner
• Conduct regular technology assessments for executives, identifying opportunities for improvement to enhance productivity and efficiency
• Providing training and guidance on new technologies
• Willingness to travel to other offices and locations