You haven't searched anything yet.
Title : Desktop Support with Service Now
Location : Deer Park (NY)
Contract
Job Description :
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Full Time
IT Outsourcing & Consulting
$61k-76k (estimate)
05/01/2024
06/30/2024
themesoft.com
PLANO, TX
100 - 200
2004
MAHALAKSHMI MANICKAM
$10M - $50M
IT Outsourcing & Consulting