Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Customer Care Advocate

Responsibilities / Expectations: Total Control Accounts are financial accounts, that are similar to checking/saving accounts, and are interest bearing. In this role, you will service our customers via inbound phone calls regarding their accounts. You will educate our customers on account details and solve problems by putting customers at the heart of all you do.

• Customers have often recently lost someone close to them, a level of empathy is needed while maintaining an upbeat delivery.
• Respond to customer requests primarily via telephone, providing excellent service to customers who have or are looking to obtain a Total Control Account.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry

Requirements:

• Ability to report to work in person during training Mon-Thurs and train virtually on Fridays. This will take place out of the Warwick, RI office. Once nesting is complete associate will transition to work from home.

•Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed is required)

• Able to use video during interview, coaching, and virtual training.

•An ability to work during the hours of operation of Monday-Friday 8:00am – 6:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.

• No time off planned during training until end of nesting.

•Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.

Timeline
Anticipated Class Start Date:

• In person training, transition to virtual after nesting (6/27/24)
• Training Hours: 8:00-4:30pm EST Monday-Friday, 30-minute lunch
• Training Dates: 05/01/2024 – 06/12/2024
• Nesting: 06/16/24 – 6/26/24

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Experience:

• Customer Service Rep: 2 years (Preferred)

Work Location: Remote