Description

The Inside Sales Representative handles interactions between the customer and Depatie Fluid Power at the time of sale, and thereafter. You will work with outside sales and other members of the team to grow existing customers, create new customers and increase to profitability while creating a positive customer experience. Premier customer service and technical knowledge adds value to our products and builds enduring relationships with our customers through on time delivery. 

Responsibilities:

Generate new and repeat sales by providing timely product and technical information;

• Customer Order entry.
• Quotations – price, delivery and terms
• Stock checks.
• Questions of product identification, recommendations and application.
• Order changes and expedites.
• Return authorizations.

Correspond with Suppliers;

• Cost and delivery requests.
• Purchase order placement.
• Order changes and expedites.
• Return authorizations.
• Identification of new supply sources

Build relationships with outside sales staff to deliver the best possible service to our customers.

Focus Customer Account assignments.

• Primary inside sales responsibility for assigned customer accounts requiring special attention.
• Work closely with outside sales representative to provide best possible service to these accounts, including inventory analysis and on time delivery.
• Develop a strong working relationship with the customer/supplier contacts.
• Recommendations to improve customer satisfaction

Product Specialist assignments.

• Demonstrate technical competency
• Most knowledgeable person in the department for assigned products.

Assist Parker Store as needed.

• Walk up customers/phone calls
• Help resolve product identification questions.

Requirements

• Customer-first work ethic
• Personable and professional Attitude
• Problem solving abilities
• Organizational skills in handling multiple tasks
• Verbal and written communication skills
• Proficiency with computer based business systems

Highly Recommended: Technical knowledge/experience of 5-10 years preferably with Fluid Power

Recommended: Technical Certification or college degree.