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ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$79k-105k (estimate)
Full Time 4 Months Ago
Save

Department of Consumer Affairs is Hiring an ASSOCIATE GOVERNMENTAL PROGRAM ANALYST Near Sacramento, CA

The Speech-Language Pathology & Audiology & Hearing Aid Dispensers Board (Board) has a diverse, hard-working, team-oriented group of employees whose primary focus is the licensing and regulation of three professions: speech-language pathologists, audiologists, and hearing aid dispensers.

The Board is looking for a highly-motivated individual who enjoys working with a diverse group of individuals, that includes subject matter experts and law enforcement officers, to investigate consumer complaints against Board licensees and enjoys learning new concepts and processes. Many of the Board's investigations involve vulnerable elderly citizens and children.

Under the direction of the Staff Services Manager I, the Associate Governmental Program Analyst (AGPA) is responsible for conducting independent investigations of consumer complaints and for the coordination of the enforcement programs policies and procedures. Duties include, but are not limited to, the following:

  • Investigation of Consumer Complaints against Board Licensees
  • Working with the Office of the Attorney General, Department of Consumer Affairs Division of Investigation, Enforcement Subject Matter Experts, and witnesses to complete investigations and take administrative action necessary, and
  • Reviewing and recommending changes to the Board's statutory and regulatory provisions to improve the Boards enforcement program.

The position requires the ability to interpret applicable laws, regulations and policies. Incumbent must possess good interpersonal communications skills, use good judgment in decision-making, exercise flexibility in problem identification and resolution, and manage time and resources effectively. The incumbent must also be able to accurately assign priorities to multiple projects at any given time and be flexible regarding interruptions and changes in priorities relative to workload. Confidentiality and discretion are required due to the nature and sensitivity of the documents handled. Regular attendance and punctuality are an essential part of this job.

Please find additional information about the specific job duties in the Duty Statement.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this brief survey.

https://forms.office.com/g/ZDz01HNTGG

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the Duty Statement.

Working Conditions

The incumbent works 40 hours per week in an office setting, with both natural and artificial light and temperature control. Daily access to and use of a personal computer and Teams telephone is essential. Sitting and standing requirements are consistent with office work. Position requires some weekend and evening work, as well as overtime during peak licensing season. Telework is not an option for this position.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
  • ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

Additional Documents

  • Job Application Package Checklist
  • Duty Statement

Position Details

Job Code #:
JC-430697
Position #(s):
643-200-5393-801
643-200-5393-XXX
Working Title:
Enforcement Analyst
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,684.00 - $7,114.00 A
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
SLPHAD

Department Information

The Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board (Board) protects the people of California by promoting standards and enforcing the laws and regulations that ensure the qualifications and competence of providers of speech-language pathology, audiology and hearing aid dispensing services. The Board’s vision is that every person in the state of California has access to communication, diagnosis, treatment and related services of the highest quality.
The Board regulates the practices of speech-language pathology, audiology, and hearing aid dispensing in California by licensing those who meet minimum standards of competency. Among its many functions, the Board promulgates laws and regulations; issues, renews, suspends, and revokes licenses; and imposes disciplinary sanctions, when necessary.
The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
Title 11, section 703(d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance with DCA’s CORI procedures, clearance shall be maintained while employed in a CORI-designated position.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/16/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs
Attn: Recruitment Technician JC-430697 MV
1625 North Market Blvd., Suite N-321
Sacramento, CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs
Recruitment Technician JC-430697 MV
1625 North Market Blvd., Suite N-321
Sacramento, CA 95834
Please note: The drop off location may be non-operational on weekends and holidays.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - Applicants must submit a Resume (no limit on length) and a Statement of Qualifications (SOQ) of no more than two pages in length and typed in 12-point font. The applicant’s SOQ must describe their work experience that makes them a qualified candidate for the duties outlined in the duty statement of this position and meets the desirable qualifications outlined in this job posting. The SOQ will be considered the first interview for this position. If an applicant’s qualifications are competitive, they will be invited to come in for an on-site interview.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Experience working in or with State or local government,
  • Experience with statutory/legal and/or regulatory/code enforcement procedures and processes,
  • Experience with investigations and/or investigative procedures and processes,
  • Experience with the process of issuing citations, and/or initiating administrative or criminal actions against individuals for violations of law/code,
  • Experience interacting professionally and collaboratively with a variety of stakeholders and subject matter experts, and
  • Experience utilizing various forms of communication to provide effective communication to complainants, respondents, and Board applicants, licensees, and stakeholders.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.
The Board offers professional development opportunities, supportive management invested in staff development, and a diverse, hard-working, and talented team of great minds to work with.
The Board is located in a new office suite that offers free parking, access to a free gym, and is within walking distance to public transit, a light rail station, Arden Fair Mall, and a variety of restaurants, shops, and other amenities.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Cherise Burns
(916) 905-5454
cherise.burns@dca.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(000) -
eeo1@dca.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Instructions

If you are using education to meet the minimum qualifications, as specified in the classification specification (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), please include a copy of your degree or unofficial transcripts with your application package.
Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.
Employment information on the STD 678 MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.
Using the online application system as specified in the announcement is the preferred method or applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
DO NOT include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.
Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf.
Applicants who fail to submit the most current version of the STD. 678 may be disqualified.
Multiple positions may become available.
Electronic Submission:
Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.
U.S. Postal Service Mail:
Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.
Hand Delivery:
Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.
Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have any updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Job Summary

JOB TYPE

Full Time

SALARY

$79k-105k (estimate)

POST DATE

01/17/2024

EXPIRATION DATE

07/09/2024

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