Company Description

The Denver Metro Chamber of Commerce, established in 1867, is dedicated to promoting business growth and economic development in the Denver Metropolitan Area. Throughout our 150-year history, we have focused on cultivating opportunities for businesses and creating a vibrant environment for both residents and organizations. We take pride in our long-standing commitment to our region and work tirelessly to make it an exceptional place to live and do business. Join us as we continue to drive economic growth and forge an even brighter future together.

JOB PURPOSE

This position is a key member of the Events team and has sole responsibility for managing guest registration, managing volunteers and addressing inquiries for all events. This position will directly support the Senior Director of Events and provide additional assistance for all members of the team as needed. This position works with the communications and marketing team on the development and execution of external Chamber events throughout the year.

DUTIES AND RESPONSIBILITIES

Database & Website Responsibilities:

• Become a super-user of Salesforce (Chamber CRM member database) and Blackthorn (event registration system).

• Build event webpages in Blackthorn and work with the Marketing and Communications (MarComms) team to update Chamber website.

• Maintain and update event information on event website.

• Maintain entry and accuracy of event guest information in database, track tables with open seating and work with Events team on seating arrangements.

• Report current membership status (Chamber members vs. non-members) of event guests to the Chamber’s Sales department.

Event Responsibilities:

• For every event, oversee the registration process and the coordination and management of volunteers.

• Assist with event sales invoicing, follow-up, and fulfillment.

• As needed, build out of event materials including name tag designs, table tents, PowerPoint slides, etc.

• Work with Events Manager to manage the logistics of the annual Business Award application process.

• Track events on the Chamber’s internal event calendar.

• Independently create processes to improve customer service, such as establishing a system for guest confirmation emails, deadlines for collecting table names, etc.

• Occasional site visits.

• Assist with creation and distribution of event surveys and sponsor follow-up.

• Provide administrative support for the Events department.

Other:

• Manage event inventory and check-out process for Events equipment.