Education, Training and Experience (including licensure and certification)

Bachelor's degree in a human services field as required to qualify as a Qualified Mental Health Professional (QMHP), two (2) years of Mental Health experience, two (2) years of experience in a community MHMR system monitoring and evaluating service delivery and three (3) years of supervisory experience required. A Master's degree in a human services field and two (2) years' experience is preferred.

REGISTRATION, CERTIFICATION, LICENSURE OR OTHER QUALIFICATIONS:

1. All job specific training must be completed within 30 days of hire.

1. Must maintain a valid Texas driver's license, auto liability insurance and a driving record acceptable to the Center's insurance requirements.

Knowledge, Skills and Abilities

Knowledge of local, state, and federal laws and regulations relevant to program areas; and of the principles and practices of public administration and management.

• Ability to direct and organize program activities.
• Ability to establish program goals and objectives that support the strategic plan.

• Ability to identify problems.

• Ability to evaluate alternatives.
• Ability to implement effective solutions.
• Ability to develop and evaluate policies and procedures.
• Ability to prepare reports.
• Ability to communicate effectively.
• Ability to plan, assign, and supervise the work of others.

Essential Duties

1. Ensure Program Managers and Case Managers understand and adhere to the Performance Contract expectations.
2. Ensure TRR Guidelines are followed for all levels of care.
3. Meet with Program Managers at least twice monthly to address Performance Contract expectations, TRR Guidelines, and TAC regulations.
4. Attend at least one department meeting (FRACUM, UM Meeting) monthly to address Performance Contract expectations, TRR guidelines, and TAC regulations with case management staff.

1. Provide training and education for Program Managers and Case Managers for all provision of services to include but not limited to: engaging client, case management skills, skills training; provision of community resources; creation of treatment plans with realistic, obtainable, and measurable goals; proper documentation in accordance with TAC, Performance Contract, and CMS guidelines; Center Policy and Procedures.
2. Ensure Program Managers and Case Managers understand and adhere to all performance measures as described by DSHS.
3. Work with training staff monthly to identify Case Managers needing training and retraining through modules, HRD classes, and in-person training.
4. Demonstrate documented meetings with Program Managers and Case Managers regarding training provided on requirements specified in TAC, Performance Contract, and Center policy.

1. Oversee monthly reports that will ensure clients are being met in accordance with TRR UM Guidelines and Center policies.
2. Oversee monthly chart audits to ensure documentation is in accordance with Center policy and TAC requirements.
3. Provide information from monthly department meetings and reports to Program Managers and Case Management staff.
4. Ensure that chart audits occur at least monthly by each Program Manager.
5. Ensure outcomes from monthly chart audits are reviewed with case management staff and action plans are developed to achieve compliance with Center policy and TAC requirements.

1. As appropriate, will document qualifications as a Qualified Mental Health Professional and be available to serve in such capacity to DCMHMR Center as needed.
2. Provide coverage for Program Managers when needed.
3. Ensure that client confidentiality and rights are protected and follow HIPPA guidelines.

1. Facilitate Center meetings as applicable.
2. Attend scheduled C&A, Adult Case Manager, and Peer Support Specialist meetings quarterly or as needed.
3. Attend monthly FRACUM & UM Committee Meeting as indicated by supervisor.
4. Attend academy trainings as required by HR and/or supervisor.

1. Creates and maintains a positive work environment.
2. Establish and maintain open communication, clarity of expectations, and support.
3. Provide problem resolution by use of supervisory conferences and work plans reflecting growth and development.
4. Inform Administrator of team needs.
5. Address all performance issues with employees according to Center procedures, in a timely manner and in a way that fosters employee growth and self-awareness.
6. Meet with staff under his/her supervision at least monthly for supervision (more frequently as needed) to provide guidance, ongoing training, and support.
7. Complete a supervision form at each session documenting the strengths and areas for growth in each employee as well as other areas discussed. Both members present should sign the form.
8. Performance issues will be addressed first in supervision, then using Corrective action forms as per Center guidelines. HR and administrator will be kept informed of progress of employee as needed.
9. Continuously look for ways to improve morale such as implementation of fun ways to recognize employees going above and beyond on the team.

1. Network with various community partners to include providers, schools, detention centers, hospitals, and other community resources.
2. Attend community workgroups, meetings, seminars, and trainings as indicated by supervisor including, but not limited to, Homeless Coalition, Denton Hunger Coalition, MH Court, and DVHRT.

1. In times of absence will ensure that Mental Health Services is covered utilizing Administrator or appropriately trained Program Manager.
2. Return calls within 10 minutes of receiving them in the order of importance. Respond by text to let staff know of delay whenever response in 10 minutes is not possible.
3. Send appropriate out of office emails and designate individuals to cover important job tasks when out of the office.
4. Appropriately manage program manager's time off schedule to balance staff PTO requests and department coverage. Follow protocol for approving time off, and staff situations that fall outside of protocol with Administrator.
5. Communicates daily with Administrator to report any issues with contracted entities, community partners, and staff.

1. Perform additional duties as assigned.
2. Assignments are completed by due date.
3. Work is completed with minimal supervision.
4. Ensure compliance with all contact requirements and all target numbers are met if applicable.
5. Participate in events sponsored by the Center when schedule allows to show support for the Center and its programs.

1. Ensure time is accurately reflected on timesheets and approved by given deadline of all direct reports.
2. Ensure program managers have appropriately monitored staff's time for the week and approve any request or timesheets in their absence.
3. Approve all requests in Time & Attendance within 2 business days for all direct reports and for staff in the absence of Program Managers.
4. Ensure time is accurately reflected on timesheets each payroll period and approves them by the given deadline.

Supervisory Duties

1. Provides supervision to Child & Adolescent Program Manager, Adult Mental Health Program Managers, and Peer Support Specialist Program Manager.
2. Provides individual written supervision to the employees under their supervision as needed. Supervisor effectively communicates with staff the information that is needed for supervisors to effectively manage their teams and programs.
3. Newly hired staff receive supervisions from month of hire through sixth month of employment routinely and at least monthly after 6 months of employment.
4. Ensures employees comply with education and training requirements, 100% compliance.
5. Ensures that employees are trained to perform their jobs and that various requirements of the position are communicated to the employee.
6. Supervisor addresses performance issues and ensures that the staff is operating within acceptable Center guidelines.
7. Communicates with HR and posts vacant positions in a timely manner.

Physical and Mental Requirements/Environmental Checklist

INSTRUCTIONS: Check all abilities required to perform the essential and marginal tasks of this job.

INSTRUCTIONS: Check all work site and environmental conditions that apply to this job.