PATIENT CARE COORDINATOR (PCC)

At Dental Partners of Boston, you will be crucial in ensuring a seamless and patient-centric experience at the practice. The PCC serves as the first point of contact for patients, demonstrating empathy and compassion to alleviate any anxieties. With a focus on excellent customer service, organizational prowess, and tech-savviness, they manage appointments, assist with check-in procedures, and provide valuable information on treatment plans and oral health. This role is dedicated to making patients feel comfortable and well-informed, embodying the core values of the practice, and contributing to the overall success by fostering patient loyalty and satisfaction.

CORE RESPONSIBILITIES

Exhibit exceptional telephone skills for effective patient communication

Obtain accurate information for the Insurance Department to Verify insurance coverage eligibility and obtain necessary pre-approvals or authorizations for treatment.

Reduce no-shows and optimize resource utilization by monitoring the Patient Communication software via reminders via phone, email, or text.

Maintain organized and secure electronic and paper medical records, ensuring privacy regulation compliance.

Act as a liaison between patients and clinical providers, advocating for patients’ needs and addressing their concerns.

Assist patients with billing inquiries, explaining charges, and clarifying insurance coverage and payment options.

Provide support in accessing community resources, support services, or financial assistance programs when needed.

Handle inquiries and facilitate communication between patients and healthcare providers to resolve issues.

Collaborate with clinical and administrative teams to ensure patients receive comprehensive and coordinated care.

Proficiently use electronic health record (EHR) systems, appointment scheduling software, and other healthcare management tools.

Greet and assist patients upon arrival, ensuring a positive and welcoming experience in the office.

Possess personal attributes such as:

Empathy

Organization,

Attention to detail

Problem-solving skills

Tech-savviness

Discretion with confidential information.

Demonstrate strong teamwork by collaborating with various team members and handling conflicts professionally.

Maintain a positive appearance and demeanor, exceeding patient expectations and becoming a trusted point of contact.

Proficiency in using Word, Excel, and computer skills to streamline processes.

WHAT WINNING LOOKS LIKE

You maintain a professional appearance and demeanor. You are self-supervised, detail-oriented, and remain open to learning. You are confident and confirm how to exceed a patient’s expectations. You are a careful and thoughtful listener. Patients and providers request you specifically To take care of their needs. You understand your role in dentistry and have a keen understanding of how the revenue cycle supports the operation. You must maintain an updated list ASAP. Look for opportunities to schedule with the intention of your assigned providers. You respect patient’s privacy, and you are thoughtful when discussing finances. Your team relies on you, and your absence is noticed.

DRESS CODE

Attire Guidelines: The base color of your clothing should be solid black, including tops, pants, skirts, dresses, and suits. Your attire should be ironed, well-fitted, and not require constant adjustment throughout the day. Clothing styles such as cold shoulders, off-the-shoulder, midriffs, plunging necklines, or back cutouts are inappropriate for DPB.

Restrictions on Attire: Gym, yoga, or workout attire, club clothing, five-pocket jeans, dungaree/jean fabric of any color, sweater with pulls or pills, and leggings (unless worn with a dress) should not be worn at DPB.

Nails: If you wear nail polish, it should be conservative in length and color. Nail polish must be well-maintained, and bare nails are also acceptable.

Tattoos and Piercings: Large visible tattoos and face piercings are prohibited at DPB.

Headwear and Footwear: Hats, hoods, winter scarves, and winter boots are not in the dress code.

Makeup: Wearing makeup is allowed, but it should be applied in a way that looks appropriate during business hours. Remember, the goal is to project a professional and sophisticated image that aligns with DPB’s values. By adhering to these guidelines, you will represent DPB effectively and contribute to a positive image for the practice. The way we define the method demonstrates your alignment with DPB core values: Enlightenment and Teamwork.

DEAL BREAKERS

At Dental Partners of Boston, we value excellence in patient care and uphold core values to ensure a patient-centered practice. When considering future employees, there are specific deal breakers that we take seriously. These deal breakers include needing more essential credentials and qualifications, displaying inadequate clinical skills or poor infection control practices, and showing ineffective communication skills, which are pivotal in patient interactions. Unprofessionalism, incompatibility with the team, and a lack of attention to detail are also deal breakers, as they can hinder the smooth functioning of our practice. Ethical concerns, resistance to continuing education, and a history of legal or ethical issues are further factors that can affect hiring decisions. Poor patient relations, limited availability, and a lack of empathy for patients are additional deal breakers. Inadequate technical proficiency and non-compliance with dental regulations also fall into this category. Our patients trust us to provide the best care, and our employees play a crucial role in upholding these standards.

Job Type: Full-time

Pay: $22.44 - $23.93 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Life insurance
• Opportunities for advancement
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Private practice

Ability to Relocate:

• Boston, MA 02199: Relocate before starting work (Required)

Work Location: In person