GENERAL SUMMARY:

Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III performs the responsibilities outlined below.

• Schedules initial, follow-up, and multi-disciplinary patients (with multiple providers)
• Coordinates and maintains providers' master clinical schedules
• Submits referrals for specialty appointment requests
• Obtains intake information from patient and referring physician's offices.
• Schedules Radiology tests
• Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
• Works with Infusion Unit to coordinate chemotherapy treatments for patients
• Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
• Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
• Performs other duties as assigned

This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.

QUALIFICATIONS:

• High School Diploma required; Bachelors preferred
• Strong customer service skills
• Ability to multi-task in fast-paced, high volume environment