Accountability

Reporting to the General Manager and Restaurant Manager, the Server greets, seats, and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment, and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner. Exhibits Denny’s Guiding Principles when interacting with others.

Key Business Areas

A “Key Business Area” is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions:

1. Consistently exhibits Denny’s Vision, Mission, and Guiding Principles
2. Demonstrates a sense of urgency when serving guests; meets service cycle timing standards
3. Greets guests immediately upon arrival and acknowledges them at departure
4. Assists with guests seating utilizing proper arrival order and rotation procedures; assists with any special needs
5. Suggestively sells and achieves guest check average targets
6. Accurately enters orders on point of sale system
7. Prepares beverage orders as well as some appetizers, salads, and desserts
8. Checks prepared orders for completeness and presentation
9. Delivers food and beverage orders timely and in accordance with standards
10. Attends to guest during the entire dining experience in a prompt and courteous manner
11. Demonstrates knowledge of station and floor breakdowns
12. Possesses strong product and menu knowledge
13. Uses proper telephone etiquette; assists with “to go” orders
14. Pre-busses tables in a timely manner; clears, cleans, and presets tables promptly upon guests departure
15. Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
16. Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
17. Willingly assists others without being asked
18. Maintains cleanliness and organization of dining room and service area
19. Completes all required side-work, including deep cleaning assignments
20. Provides prompt and courteous service and is cordial to all team members and guests
21. Adheres to Denny’s Brand Standards and internal policies and procedures

Essential Functions

• Ability to lift and carry supplies and equipment up to 30 lbs
• Ability to raise a tray weighing up to 25 lbs to shoulder height
• Able to bend, stoop, reach, wipe, lift, and grab
• Must have sufficient mobility to move and operate in work area
• Must be able to stand and walk throughout a 4 to 8 hour shift
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
• Must be able to observe and differentiate between monetary denominations
• Must be able to serve all Denny’s menu products
• Must be able to operate point of sale system
• Must be able to work around potentially hazardous chemicals