Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. You will be responsible for providing exceptional service to customers and ensuring their needs are met.

Duties:
- Answer incoming customer inquiries via phone, email, or chat
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with order placement, returns, and exchanges
- Perform data entry tasks to update customer information in the system
- Utilize sales techniques to upsell products or services when appropriate
- Handle customer complaints or issues with professionalism and empathy
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding matters
- Collaborate with other departments to ensure customer satisfaction

Skills:
- Strong customer service skills with the ability to handle difficult situations with tact and diplomacy
- Excellent data entry skills with high attention to detail
- Exceptional phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Strong written and verbal communication skills

Requirements:

- Bilingual proficiency in English and Chinese is a must
- Previous experience in customer service or a related field is preferred but not required
- Proficient computer skills, including MS Office Suite and CRM software
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Job Type: Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Language:

• English and Chinese (Required)

Ability to Commute:

• East Windsor, NJ (Required)

Ability to Relocate:

• East Windsor, NJ: Relocate before starting work (Required)

Work Location: In person