Unanticipated risks have great consequences for clients. That's especially true today as new risks and complexities brought on by regulatory mandates, rapidly evolving technologies, and the digitalization of business operations are disrupting traditional business models. Deloitte Risk and Financial Advisory's Hybrid-Operate teams deliver next-generation managed services and advanced technology products to help organizations solve complex problems on a long-term basis. Teams do this by bringing together advanced analytics, robust domain knowledge and experience, and strong technology products to help clients monitor, manage, and measure their operational environment for risk.
Deloitte's Brand Operations Services is looking for an experienced client management professional to oversee engagement planning and economics for multiple restaurant and food service clients, manage staff performance, development and retention and to serve as a subject matter expert on food safety and quality industry trends.
The Food Safety & Quality Manager will be responsible for:
- Planning and executing engagements to meet client expectations and financial targets
- Monitor staffing operations, performance, and development, including mentoring and performance feedback
- Improving engagement profitability and understand fundamental risk management
- Supporting business development team in identifying growth opportunities, creating sales materials, and shaping growth strategies
The work you will do
- Work with Delivery team to drive successful account operations by keeping balance between clients' expectations and delivery realities
- Involved in pre-sales activities within their function including:
- Create/design content for pursuits
- Develop pricing models for review by solution leadership
- Contribute to presentations and materials that explain the value proposition for the food safety & quality solution
- Become familiar with solution's capabilities and aware of broader Deloitte capabilities
- Provide food safety & quality subject matter expertise on pursuits and proofs of concept
- Identify, define, and articulate new solutions, efficiencies, and benefits, in order to increase the services provided to clients to maximize account revenue
- Develop food safety & quality eminence within Deloitte and marketplace including:
- Support the expansion of services in the marketplace through accounts and relationships
- Account/Contract Management - All aspects of the client contract are understood and performed meeting all expectations
- Participate in the hiring, recruiting, and training of all new individuals/hires within the food safety & quality offering
Client Execution:
- Primary point of contact for a significant client or portfolio of clients. Ensuring daily activities are properly coordinated and delegated to proper teams and SLAs are being met
- Provides continuous feedback and recommendations on client programs
- Responsible for account management oversight which includes but is not limited to client management, staffing, and logistics -
- Effectively training staff and continuously developing all team members on their account(s)
- Meet all contract and Deloitte compliance requirements within their accounts
- Delivery of all client data, reports, and correspondence generated are accurate and complete
- Identify, respond to, and resolve any client issues in a timely manner
- Interface with Deloitte's IT resources to deliver on all clients' technological needs as applicable
- Ensure regional staff utilization by working closely with the leaders and account team ensure maximum productivity
The successful Manager will demonstrate the following attributes:
- Demonstrated project management experience
- Ability to coach and develop staff
- Creates project and team goals and aligns team around those goals
- Successfully develops and maintain client relationships
- Consults, organizes, and communicates client instructions and manages deliverable expectations
- Cost management against project budgets including:
- Managing staff utilization, forecasting, logistics, and minimizing/controlling all travel costs, and other direct client related costs while maintaining highest quality standards
- Ensuring timely invoicing and collections from account team
- Reviewing account engagements to ensure revenue and costs are accurately reflected and tracking in line with expectations. Support leadership in identifying opportunities for improvement
- Supporting leadership in expanding business with the client, including working on proposals
Required Qualifications
- Bachelor's Degree in hospitality management, business administration or related work experience
- 5 years' experience in food safety & quality client relationship management or relevant experience
- Strong knowledge and understanding of current and emerging food safety & quality trends
- Proficiency with all current technology and Microsoft Office programs, including, but not limited to:
- Word, Excel, PowerPoint, Outlook, Teams
- iPad / tablet / notebook / smartphone functionality
- Comfortable with both Android and Apple systems
- Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve with meetings and site visits (both driving and air travel) as required by the client. Overnight stays may be required
- Applicable certifications preferred (i.e., Hazards Analysis Critical Control Points (HACCP), Certified Professional - Food Safety (CPFS), ServSafe, Allergens, Food Borne Pathogens, Certified Quality Auditor (CQA), Preventive Controls Qualified Individual (PCQI) etc.)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.