5 Customer Service Representative Jobs in Sugar Hill, GA
DELANEY HARDWARE is Hiring a Customer Service Representative Near Sugar Hill, GA
Schedule: Monday-Friday 8:00 am- 5:00 pm
Location: Sugar Hill, GA
What is in it for you:
Benefits: Medical, Dental, Vision Insurance, 401k, PTO, Paid Holidays
Compensation: $18.00 to $21.00 Based upon experience
Summary:
Delaney Hardware is currently looking for a Customer Service Representative to work in our Sugar Hill, GA office. If you are looking to join a great team, have a background in the hardware industry, are outgoing and have outstanding customer service skills, a detail oriented, extremely organized, able to work independently, and a self-starter who enjoys working in a fast-paced high-volume environment - Apply Today!
What you will be doing:
- Ensure that all customer pricing, delivery, quality, and order entry requests are accomplished with a sense of urgency.
- Manage all customer purchase orders from order entry through expected delivery.
- Provide lead generation assistance to the Inside Sales through coordinated efforts.
- Daily review customer Backlog/Back Order Report reports to address and/or escalate action on delinquent or potentially delinquent orders, including timely communication with customers.
- Handle customer complaints and/or material return requests efficiently and effectively, providing appropriate solutions or alternatives, and following up in a timely fashion to ensure complete resolution.
- Work cross functional with all internal and external resources to assist customers and to expand personal knowledge of product offerings and solutions.
- Escalates critical or important situations concerning sales and customer activities to the appropriate manager or decision-maker.
- Serve as a primary agent to the Sales queue and adheres to queue procedures, must maintain average of 20 or more IB calls per day.
- Must maintain departmental KPI standards individually as well as team target.
- Remains knowledgeable and confident in company products and procedures and has a working ability to utilize company tools and resources to best service the customer.
- Perform other duties as required.
- High school diploma or equivalent required
- Intermediate level of skill in Microsoft Office, specifically in EXCEL, WORD, and OUTLOOK
- Utilization of CRM system and experience with NetSuite is preferred.
- While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer.
- The employee must occasionally lift and/or move up to 15 pounds.
Job Summary
Full Time
Wholesale
$32k-41k (estimate)
12/01/2023
05/13/2024
delaneyhardware.com
Cumming, GA
50 - 100
Wholesale
Related Companies
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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