47 Customer Relationship Manager Jobs in Minneapolis, MN
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DeepRoot Green Infrastructure is Hiring a Customer Relationship Manager Near Minneapolis, MN
About Us
DeepRoot is dedicated to building sustainable green spaces in urban environments, with a focus on growing large, healthy trees and stormwater management. Our family-owned business - headquartered in California but with offices in Minneapolis, Canada and the U.K. – is operated by a team of dedicated, creative, and problem-solving individuals. We are experts in our field and are driven by both enthusiasm and integrity. We work hard to help our customers (including landscape architects, civil engineers, architects and contractors) find the best possible solution for their project.
Role Description
As the Customer Relationship Manager at DeepRoot, you will be responsible for leading a team of 3-4 inside sales professionals who will drive revenue growth in both the United States and Canada. This role involves overseeing sales efforts that encompass a diverse range of markets and customer types, utilizing a mix of both direct-to-customer and distributor sales strategies. Your primary focus will be on developing and implementing effective B2B sales strategies, fostering a collaborative and data-driven sales culture within the team, and managing dynamic pricing patterns to ensure success across North American markets. This role is pivotal in expanding our market presence and delivering growth through multiple sales channels. This position is based in our Minneapolis office. We offer a hybrid schedule working collaboratively in the office Tuesday, Wednesday, and Thursday and remotely Monday and Friday.
Specific Accountabilities
Customer Relationship Management: Develop and maintain strong relationships with key clients and partners to understand their needs and ensure customer satisfaction.
Sales Team Leadership: Lead, mentor, and coach a team of 3-4 inside sales representatives to achieve and exceed sales targets.
B2B Sales Strategy: Develop and implement effective B2B sales strategies to identify and acquire new clients, nurture existing relationships, and grow revenue.
Dynamic Pricing Management: Work on pricing within multiple different markets and customer types that require dynamic and changing pricing patterns. Collaborate with cross-functional teams to adjust pricing strategies based on market dynamics and customer needs.
Data Analysis: Utilize strong data analysis skills to evaluate sales performance, identify pricing trends, and develop data-driven strategies for continuous improvement in pricing strategies.
Collaborative Approach: Foster a collaborative environment within the sales team, working closely with other departments such as marketing, product development, and customer support to ensure a unified approach to customer success.
Training and Development: Provide ongoing training and development opportunities to enhance the skills and knowledge of the inside sales team.
Sales Process Optimization: Continuously refine and improve the sales process to enhance efficiency and effectiveness, including the use of our SalesForce CRM system.
Reporting: Generate regular reports on sales performance, pricing effectiveness, forecasts, and market trends to senior management.
Market Research: Stay updated on industry trends, competitive landscape, and market dynamics to identify new pricing opportunities and threats.
Qualifications
- 7 years of experience in B2B account management, sales management or customer service with a minimum of 3 years in people management.
-Experience working in a related industry such as construction (non-residential), landscape architecture, civil engineering, or stormwater management.
- Bachelor's degree, preferably in Business, Marketing, or a related field.
-Strong data analysis and reporting skills.
-Ability to set and execute sales strategies across multiple markets.
- Collaborative team leadership skills with the ability to build a cohesive and productive sales team.
-Excellent communication and interpersonal skills.
- Proficiency in SalesForce CRM system and Microsoft Office suite.
- Results-oriented with a track record of meeting or exceeding sales targets.
- A collaborative and adaptable approach to problem-solving.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and retirement benefits.
- Opportunities for professional development and advancement.
- A supportive and inclusive workplace culture.
- Meaningful work contributing to sustainable urban development.
Job Type: Full-time
Pay: From $90,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
- 7 years
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
Ability to Relocate:
- Minneapolis, MN 55416: Relocate before starting work (Required)
Work Location: Hybrid remote in Minneapolis, MN 55416
Job Summary
Full Time
Business Services
$140k-184k (estimate)
03/15/2024
04/16/2024
deeproot.com
PEABODY, MA
25 - 50
1976
Private
<$5M
Business Services
Related Companies
About DeepRoot Green Infrastructure
Deep Root designs, develops and markets tree and environment protection equipment for on-site stormwater management and tree growth.
The job skills required for Customer Relationship Manager include Leadership, Problem Solving, Professional Development, Customer Service, Microsoft Office, Account Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relationship Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relationship Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relationship Manager positions, which can be used as a reference in future career path planning. As a Customer Relationship Manager, it can be promoted into senior positions as a SB Financial Services Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relationship Manager. You can explore the career advancement for a Customer Relationship Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relationship Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relationship Manager job description and responsibilities
Customer Relationship Managers also develop trustworthy relationships with clients while also protecting the brand’s reputation.
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Besides, a successful Customer Relationship Manager will collaborate closely with accounts and sales managers to ensure that all employees maintain positive client relationships.
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The Customer Relationship Manager also searches for options to expand the client base and develop positive relations with new customers.
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Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
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The customer relationship manager can help by monitoring the organisation's business competitors and noting what they are doing right.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relationship Manager jobs
Prioritize Negative and Positive Comments.
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Measure and analyze customer feedback.
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Listen, understand and take action.
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Make customers feel appreciated.
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Step 3: View the best colleges and universities for Customer Relationship Manager.
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