SUMMARY / OBJECTIVE: 

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. The CSR must be comfortable with Microsoft Office (Word, Outlook, and Excel), internet navigation, and quick to learn new software programs. Attention to detail, good math skills, writing skills, professional phone mannerisms, and good communication skills are essential. Extensive use of phone & computer in a fast-paced, multi-tasked environment.

DUTIES AND RESPONSIBILITIES: 

• Taking orders primarily through phone, web, and fax
• Develop and manage effective relationships with all potential and existing clients
• Resolve and respond to support questions
• Work with appropriate personnel on customer service issues
• Assist accounting with investigating credit requests and processing credit memos.
• Assist operations with collecting RMAs, researching invoices working with Inventory and Ops to handle the day-to-day credits. 
• Assist transportation with collecting and scanning invoices and assuring that each invoice is accounted for and turned into accounting. 
• Filing old invoices and credit memos and storing away documents 
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ATTRIBUTES:

• Proficient with Microsoft Office
• Detail Oriented and highly organized
• A friendly, professional telephone demeanor and prior experience as a customer service representative are preferred.
• Excellent written and communication skills
• One year of Computer operating experience.
• Bilingual (Spanish) is a plus

EDUCATION AND WORK EXPERIENCE:

• Relevant Bachelor's Degree or equivalent work experience directly involved in warehousing and transportation.

PHYSICAL REQUIREMENTS: 

An employee must meet the physical demands described here to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee may occasionally lift up to 25 pounds. Reasonable accommodations may enable individuals with disabilities to perform essential functions. 

OTHER DUTIES: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40.00 per week

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person
• Office

Ability to Commute:

• Union City, CA 94587 (Preferred)

Work Location: In person