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About The Perry Hotel
The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era.
Responsibilities/Duties:
* Possesses knowledge of all hotel and marina services as well as hours of operation.
* Greets guests courteously, ability to check guests in and out of the PMS.
* Possesses knowledge of reservation and billing systems.
* Maintains and controls room inventory and availability, coordinates with Housekeeping.
* Possesses knowledge of the hotel's credit policies.
* Possesses knowledge of hotel products, rates, and special promotions.
* Monitors the arrival emails and responds to guest requests.
* Monitors and responds to Helix notifications
* Checks in Resort Pass guests
* Possesses knowledge of, and uses, emergency procedures.
* Conducts inventory of and restocks supplies.
* Completes checkout procedures for guests.
* Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
* Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
* Runs a detailed shift audit by employee, and balances daily work to computers.
* Maintains neatness of front desk work area.
* Performs all other related duties as assigned.
Required Training/
Education/Experience:
High School Diploma or equivalent. Prior Front Desk experience preferred, but not required.
Minimum Qualifications:
* Good communication and interpersonal skills.
* Must have command of the English language
* Effective time management and task prioritization skills
* Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.
* Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.
* Basic mathematical skills.
* Able to stand, sit and continuously move for extended periods of time.
* Must be alert to the needs of guests and team members.
* Able to lift 50 pounds.
* Good hearing and vision with or without corrective lenses.
The Perry Hotel offers it employees:
Competitive Wages
Subsidized Dormitory Style Housing
Paid Vacation Time
7 Paid Holidays
Employer-Sponsored Health Plans
Dental Insurance
Vision Insurance
Disability Insurance
Supplemental Insurance
Life Insurance
401K with Company Match
And Much More
Come Join Our Team...
Full Time
$28k-39k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Front Office Agent positions, which can be used as a reference in future career path planning. As a Front Office Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Agent. You can explore the career advancement for a Front Office Agent below and select your interested title to get hiring information.
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The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift.
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Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
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They provide information about the hotel, available rooms, rates and amenities.
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A Front Desk Agent provides an epic level of service for Hotel's guests and owners.
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A great front desk agent should be smiling 100% of the time.
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Maintain and update knowledge on all resort facilities, packages and special events within premises.
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