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18 Front Desk Supervisor Jobs in Key West, FL

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Key West Collection
Key West, FL | Full Time
$27k-35k (estimate)
5 Days Ago
Hyatt Vacation Ownership
Key West, FL | Full Time
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EOS Hospitality
Key West, FL | Full Time
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Default Company
Key West, FL | Full Time
$36k-50k (estimate)
4 Months Ago
The Capitana
Key West, FL | Full Time
$36k-50k (estimate)
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Key West, FL | Full Time
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EOS Hospitality HB Employee LLC
Key West, FL | Full Time
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Hilton
Hilton
Key West, FL | Full Time
$36k-50k (estimate)
1 Month Ago
Florida Keys SPCA
Key West, FL | Full Time
$41k-54k (estimate)
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Key West, FL | Full Time
$27k-36k (estimate)
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Default Company
Key West, FL | Full Time
$27k-36k (estimate)
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Key West, FL | Part Time
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Navy MWR Key West
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US Commander, Navy Installations
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Front Desk Supervisor
Default Company Key West, FL
$36k-50k (estimate)
Full Time | Business Services 4 Months Ago
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Default Company is Hiring a Front Desk Supervisor Near Key West, FL

DUTIES & FUNCTIONS 
· Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
· As needed, assist with scheduling, hiring and training front desk employees.
· Monitors, coaches, and evaluates guest service representatives and night auditors.
· Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
· Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
· Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
· Identify, solicit and sign up potential reward members (if applicable).
· Maintain and market promotions and guest programs.
· Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
· Follow all cash handling and credit policies.
· Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
· Use proper two-way radio and phone etiquette at all times when communicating with other employees.
· Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
· Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
· Complete a bucket check, room rate verification report, and housekeeping report.
· Balance and prepare individual paperwork for closing of shift according to hotel standards.
· Maintain a clean work area.
· Assist guests with safe deposit boxes.
· Review Front Office log daily.
· Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
· Be familiar with all in-house groups.
· Have knowledge of emergency procedures and assist when needed.
· Fill in and support coworkers and team as needed to ensure efficient operation.
· Perform duties, special assignments and projects as requested by management.
QUALIFICATION STANDARDS
General Requirements
· Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
· Maintain a warm and friendly demeanor at all times.
· Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
· Must be able to multitask, delegate and prioritize to meet deadlines.
· Attend all hotel required meetings and trainings.
· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
· Must be able to maintain confidentiality of information.
· Must be able to show initiative, including anticipating guest or operational needs.
· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/attire and nametag.
· Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
· Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
Education & Experience:
· High School diploma/GED or equivalent education/experience required.
· Experience in a hotel or a related field preferred.
· 2 years of front desk experience required.
· Computer experience with basic proficiency in Microsoft office and hotel property management systems required.
Physical Requirements
• While performing the duties of this job, the employee is required to stand, walk, balance, reach, push, pull, lift, grasp, feel, talk, hear, see, smell, taste, climb in and out of vehicle and perform repetitive motions that require manual dexterity during and throughout their shift.
• This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally.
• The employee is required to have visual acuity to prepare and analyze data and figures, operate machinery, tools and vehicles, view computer terminals, determine accuracy, neatness and thoroughness of work quality, and make general observations of facilities.
• This position is primarily indoors and may subject the employee to high or cold temperatures from machinery and moderate noise level and require frequent use of computers, 10 key touch, copiers, facsimiles, keyboards, telephones and other devices like radios and headsets.
We offer great benefits and perks. Medical, dental, vision, ancillaries, sister property hotel discount, housing based on availability, and much more. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$36k-50k (estimate)

POST DATE

12/08/2023

EXPIRATION DATE

05/18/2024

WEBSITE

panamacitybeachcondo.com

HEADQUARTERS

Atlanta, GA

SIZE

<25

INDUSTRY

Business Services

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The job skills required for Front Desk Supervisor include Front Office, Customer Service, Motivating, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Supervisor job description and responsibilities

Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing

02/13/2022: Stockton, CA

The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.

02/04/2022: Providence, RI

They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.

12/22/2021: Paramus, NJ

Provides technical support to front desk and housekeeping staff when needed.

01/04/2022: Tucson, AZ

Prepare monthly reports and budget for front office department.

01/05/2022: Madison, WI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Supervisor jobs

The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.

02/10/2022: Clarksville, TN

Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.

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Provides effective sales effort at Front Desk to maximize room revenue.

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Maintains safe working conditions within department and Hotel.

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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.

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Step 3: View the best colleges and universities for Front Desk Supervisor.

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