Service Support Analyst

Onsite

About the Job

• Duration:12 Month contract w. extension

• Location: Raleigh, NC

• Pay rate: Hourly

• Job ID: 735461

Overview:

DataSoft Technologies, Inc. is seeking a Service Support Analyst to join our client in Raleigh, NC. This position will assist the clients Infrastructure Team Manager in organizing,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology for the employees, contractors, and temporary workers. This position will also serve as a first point of contact for troubleshooting and repairs.

Responsibilities:

• Assist with managing division computers and related equipment and software, includingdeployment and return of desktops, laptops, printers, and all peripherals.

• Serve as a delegated administrator for the Client ID system responsible for assisting with creating, deactivating,unlocking, and resetting staff accounts. This information creates theoutlook email account for our Active Directory called EADS.

• Provide telephone system support for staff including deploying phones to offices and conference rooms, submitting tickets for phone setup for new and existing staff, and trouble-shooting phone issues for HB staff. State cell phone deployment and management is an important part of this position.

• Assist DHB Users with their IT requests using the ServiceNow ticketing system. Monitor requests and document the resolutions in the ticketing system.

• Help track IT Inventory with our Inventory Tracking System and follow established processes.

Qualifications:

• Excellent verbal and written communication skills

• Ability to establish and maintain effective working relationships with coworkers,officials, and the public

• Ability to work independently with minimum supervision

• Ability to effectively manage multiple tasks and priorities

• Capable of resolving routine problems based on existing documentation, training, and resources

• Previous working experience providing technical support

• Proven ability deploying and configuring desktop and laptop computers, and peripheral devices

About our Company

DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:

• Paid Holidays/Paid Time Off (PTO)

• Medical/Dental Insurance

• Vision Insurance

• Short Term/Long Term Disability

• Life Insurance

• 401 (K)