Dasher Services, Inc. exists to help people live happy, healthy lives. Dasher’s values center around providing encouragement, compassion, and support to our fellow team members, and paying those values forward when interacting with our clients and our community. The Community Engagement Specialist II provides customer service support specifically designed to assist our community in a variety of areas via phone and written communication.

Call Center Agent

(Onsite/Hybrid) 

No nights or weekends

Paid holidays! 

What you can expect: 

• Monday through Friday 8am to 5pm.
•  $17/HR with benefits beginning first day.
• Fun and inclusive working environment! 
• Hybrid flexibility after introductory period.

Job Requirements: 

• High school Diploma or GED.
• Two (2) year of call center and customer service experience with inbound or outbound required. 
• Knowledge of healthcare industry preferred.
• Experience with data entry. 
• Basic computer experience in a Windows environment. 
• Successfully complete intensive 12-week initial training course andparticipate in ongoing trainings, informal learning opportunities, supervisor mentoring and general professional development opportunities.

Summary: 

As a Community Engagement Specialist II, you will deliver members of the community with legendary customer service by providing complex information to a diverse population. 

How will you be helping: 

• Effectively communicate programs to members via phone communications.
• Collect data and information and databases 
• Assist members in overcoming barriers faced when achieving health outcomes. 
• Appropriately engage with the customer to advocate on their behalf to resolve issue.

Skills/Abilities:

• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.

• Ability to take direction and to navigate through multiple systems simultaneously. 
• Ability to maintain composure under stressful and fast-paced conditions. 

• Effective active listening skills.

• Strong written and verbal communication skills.
• Bilingual in Spanish (speaking, reading, and writing) a plus, but not required.

Physical Requirements/Conditions of Employment:

• Ability to reach, bend or stoop to use files and records
• Ability to manage prolonged period of sitting at a desk
• Ability to read standard text and data on a computer terminal
• Ability to hear conversations in a noisy environment
• Ability to communicate verbally in person, over the telephone and in writing

Additional screenings and verifications may be required at Dasher’s discretion.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change as necessitated by business demands and work expectations are subject to change. If possible, reasonable accommodations of disabilities will be made where needed to enable the performance of the essential functions of the job.