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Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.
What you’ll be doing :
o Develop a technical understanding of corporate IT environment so you can effectively support our users.
o Answer to local and remote users’ configuration questions and other requests, helping them to solve problems.
o Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.
o Work to automate maintenance tasks.
o Develop solutions which empower users to solve problems on their own and document the solutions
o Help to plan HW and SW allocation ahead of time, especially for new employees
o PC / Laptop refresh machine build with Admin duties.
o Picking up Global IT Desktop tickets
o Office move installing APs, phones, Monitors, the move, meeting room TVs setup, support
o Check / refurbish / reimage / proactive check a dozen user laptops
o Supervising rd party vendors
o Define mobile contract needs
o Procurement duties
For this, you need a deep understanding and experience with :
o Windows laptop administration and problem solving
o Windows desktop environments such as Windows , Mac, Office , Duo, Cisco VPN
o Microsoft Autopilot
o TCP / IP networking setup and solutions to common configuration problems
o DNS, NIS, and DHCP administration
o Jam F and Intune
What else we need to see :
o Fluent English Speaker.
o A passionate dedication to providing excellence in IT support to your users
o Good all round user support in a global office environment
o Be familiar with a ticketing system for user requests.
o Have great personable skills and a good communicator
o Someone who is helpful with a can do attitude
o Always willing to learn new things and willing to learn from mistakes
o Good organization and communication skills
Last updated : 2024-03-26
Full Time
IT Outsourcing & Consulting
$62k-76k (estimate)
06/22/2023
04/11/2024
dantatechnologies.com
LAKE SAN MARCOS, CA
25 - 50
2013
AMISHA BODIWALA
<$5M
IT Outsourcing & Consulting
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.