Responsibilities:
- Communicate with customers via phone, email, and chat to provide excellent customer service
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and provide appropriate solutions or recommendations
- Handle and resolve customer complaints or issues with patience and empathy
- Make outbound calls to follow up on customer inquiries
- Maintain accurate and detailed records of customer interactions and transactions

Qualifications:

- Strong phone etiquette and active listening skills
- Previous experience in customer service or a related field is preferred
- Ability to analyze situations, think critically, and problem-solve effectively
- Sales experience is a plus, but not required
- Multilingual abilities are a bonus

As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and building positive relationships with our clients. If you are a motivated individual who enjoys helping others and has excellent communication skills, we would love to hear from you. Join our team and be part of an organization that values its employees and provides opportunities for growth.

Please note that this position may require occasional evening or weekend shifts based on business needs.

To apply, please submit your resume along with a cover letter highlighting your relevant experience and why you are interested in this role.

Job Type: Full-time

Pay: $16.66 - $20.06 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person