Job Description

As a Customer Service Representative, you will play a vital role in ensuring that our clients have a positive experience with our company. We are located in Dixon, California, a vibrant community that values diversity and inclusion.

We are seeking a dedicated and bilingual Customer Service Representative who is fluent in both English and a Spanish. In this role, you will be the first point of contact for our customers, answering inquiries, resolving issues, and providing support. Your friendly and inviting demeanor will be essential in building rapport with our clients and maintaining strong customer relationships.

If you are passionate about helping others, have excellent communication skills, and thrive in a fast-paced environment, we invite you to join our team. Apply today and embark on a rewarding career where your contributions will make a difference in people's lives.

Benefits

Flexible Schedule

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Responsibilities

• Customer Assistance: Provide excellent customer service by addressing inquiries, solving problems, and offering solutions.
• Inbound Calls: Handle a high volume of incoming calls, demonstrating patience and empathy with each interaction.
• Issue Resolution: Investigate and resolve customer complaints or concerns in a timely and satisfactory manner.
• Product Knowledge: Develop a comprehensive understanding of our products and services to provide accurate information to customers.
• Documentation: Maintain detailed and accurate records of customer interactions and transactions.
• Team Collaboration: Work closely with other team members to ensure a seamless customer experience across departments.

Requirements

• Bilingual Proficiency: Fluent in both English and a Spanish is required.
• Customer Service Experience: Previous experience in customer service or a related field is preferred.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers.
• Empathy and Patience: Ability to listen attentively to customer concerns and demonstrate empathy and patience in resolving issues.
• Organizational Skills: Strong organizational skills to manage multiple tasks and prioritize work effectively.
• Problem-Solving Abilities: Proven ability to analyze problems and provide appropriate solutions.
• Property & Casualty license is required or willing to obain.