Position Purpose: An effective Project Manager genuinely loves dealing with people, has a passionate interest in customer happiness, a sincere desire to identify and exceed customer expectations, and a clear focus on customer satisfaction. Since most consumers make their purchasing decisions based partly on their opinions of the service provided and their ability to positively maintain the relationship, this role is important to DCO, Inc.’s success and requires someone who enjoys working with and serving others, who is neat in appearance and is tactful, courteous and responsive. Key elements to being a successful Project Manager is having the desire to provide service to our Production and Light Commercial customers. Staying up to date on current industry news and products, determining customer needs, showing a genuine interest in assisting customers with finding appropriate options and solutions, practicing active listening skills, and describing and demonstrating various product features and benefits are essential. Job Training occurs on-site; and online.

Principle Accountabilities (minimum of 4 – 7):

Essential duties and responsibilities include the following:

Adhere to the guidelines and expectations set forth in the DCO’s Employee Handbook

1. Assist in all sales services as directed by the team Account Manager.

2. Supply samples to customers and keep their sample programs up to date.

3. Assist with bids and quotes, when necessary, at the direction of the AM.

4. Work closely with Field Supervisors & CSR’s to ensure customer and crew success.

5. Meeting with customers.

6. Develop good relationships with our customers and employees that work in the field.

7. Gain and maintain knowledge of products, current sales and promotions, policies regarding payment, credit, returns, exchanges, refunds and security practices.

8. Follow jobs from start to completion to be sure we have provided excellent service by working with our

Field Supervisors and Customers

9. Partner with CSRS, Field Supervisors, and end users when necessary to ensure all service repairs and call backs are completed in a reasonable timeframe.

10. Work with Field Support to fine tune templates to reduce waste and increase profitability.

Minimum Requirements/Qualification:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

A minimum associates degree, preferably bachelor's degree; or equivalent combination of education and experience. A minimum of 5 years' experience in customer service;;

1. Strong communication skills including active listening, empathy and a respectful tone.

2. Organizational skills that show a mastery of working multiple activities simultaneously.

3. A passion for Customer Service Excellence exhibited through a positive attitude and a generally upbeat personality.

4. A team attitude and a personal joy taken in service of others.

5. Prefer prior experience in retail management.

6. Excellent telephone skills.

7. Prior experience dealing with large scale custom projects.

LANGUAGE SKILLS

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to collaborate with and support diverse groups and individuals.

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Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Athens, GA 30606: Relocate before starting work (Required)

Work Location: Hybrid remote in Athens, GA 30606