40 Customer Service Representative (FT) Jobs in Manassas, VA
Daltile is Hiring a Customer Service Representative (FT) Near Manassas, VA
- Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
- Responsible for keying in orders, processing faxes and preparation of reports.
- Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
- Participates in special projects and performs additional duties as required.
- Experience and Knowledge Required
- High School Diploma or GED equivalency required.
- 3 years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.
Competencies:
- Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all organizational levels required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel.
- Must be detail-oriented with the ability to multi-task, manage priorities, and manage time effectively. Ability to work in a fast-paced environment.
Other Pertinent Job Information:
Job Summary
Full Time
Durable Manufacturing
$42k-53k (estimate)
05/02/2024
07/01/2024
daltile.com
DALLAS, TX
1,000 - 3,000
1947
Private
LAURA SKEETERS
$200M - $500M
Durable Manufacturing
Related Companies
About Daltile
Daltile offers wall and flooring tile products ranging from ceramic tile, porcelain tile, glass tile, stone tile and slabs.
The job skills required for Customer Service Representative (FT) include Customer Service, Call Center, Problem Solving, Written Communication, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (FT) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (FT), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (FT). You can explore the career advancement for a Customer Service Representative (FT) below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
