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24 Customer Service Rep - (FT) Jobs in Temecula, CA

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Customer Service Rep - (FT)
Daltile Temecula, CA
$40k-51k (estimate)
Full Time | Durable Manufacturing 1 Month Ago
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Daltile is Hiring a Customer Service Rep - (FT) Near Temecula, CA

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions.
CUSTOMER SERVICE REP II - SSC - #301 Temecula, CA:
Expected base pay rates for the role will be between $21.38 hr and $32.13 hr at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs.
Primary Objective
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
Major Function and Scope
Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.
Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
Responsible for keying in orders, processing faxes and preparation of reports.
Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
Participates in special projects and performs additional duties as required.
Experience and Knowledge Required
High School Diploma or GED equivalency required.
3 years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.
Competencies
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel.
Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively. Ability to work in a fast-paced environment.
Other Pertinent Job Information
While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$40k-51k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

05/23/2024

WEBSITE

daltile.com

HEADQUARTERS

DALLAS, TX

SIZE

1,000 - 3,000

FOUNDED

1947

TYPE

Private

CEO

LAURA SKEETERS

REVENUE

$200M - $500M

INDUSTRY

Durable Manufacturing

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About Daltile

Daltile offers wall and flooring tile products ranging from ceramic tile, porcelain tile, glass tile, stone tile and slabs.

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The job skills required for Customer Service Rep - (FT) include Customer Service, Call Center, Problem Solving, Written Communication, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep - (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep - (FT). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Rep - (FT) positions, which can be used as a reference in future career path planning. As a Customer Service Rep - (FT), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep - (FT). You can explore the career advancement for a Customer Service Rep - (FT) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Rep job description and responsibilities

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

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The best CSRs are genuinely excited to help customers.

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Customer service reps may use a variety of tools as part of their role.

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At banks, customer service reps may need to have some former experience handling money and making change.

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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Rep jobs

Communicate as efficiently as possible.

02/24/2022: Springfield, MO

Don’t worry about acquiring expensive gear; focus on the learning first.

02/10/2022: Helena, MT

Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.

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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.

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A strong Customer Service Background and entry level Accounting skills.

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Step 3: View the best colleges and universities for Customer Service Rep.

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