Museum Experience Manager

Department: Advancement

Reports To: Chief Advancement and External Affairs Officer

FLSA Status: Full-Time/Non-Exempt

Summary

The Museum Experience Manager is responsible for ensuring that Museum visitors have the highest quality experience. This position hires and manages the full-time and part-time Museum Experience Team staff.

Job Duties

• Serve as a front-facing representative of the Museum and provide excellent customer service at all times.
• Hire, train, schedule and manage the Museum Experience Team.
• Lead regular staff meetings for the Museum Experience Team.
• Effectively represent the Museum Experience Team in interdepartmental meetings, ensuring clear communication for cross-functional needs
• Develop proficiency in the Ticketing CRM POS system, PatronManager.
• Foster an environment of teamwork and commitment to the Museum’s mission.
• Perform and ensure team coverage for all Museum Experience Team responsibilities, including:
  • Receive and process ticket payments via PatronManager.
  • Ensure the Museum exhibit and theaters are functional each morning.
  • Provide support for school group tours.
  • Produce daily attendance reports.
  • Open, close, and balance the cash registers on a daily basis. Complete all required daily reports for tracking daily financial transactions. Comply with all of the Museum’s cash handling, financial accounting and financial reporting policies and procedures.
  • Promote Museum membership and assist with visitor enrollment.
  • Assist with Holocaust survivor relations by ensuring that survivors are well taken care of during their time in the Museum.
  • Answer phone, screen and forward calls, take phone messages, and provide general information regarding the Museum, directions, exhibitions/events and programs.
  • Work programs and fundraising events, on and off-site as needed occasionally.
  • Perform other duties, tasks, projects, and responsibilities as needed.

Key Requirements

• Minimum 3 years of recent cash handling and customer service experience in a retail environment.
• Supervisory experience preferred.

• Strong people management skills.
• Strong written and verbal communication skills.
• Ability to communicate in English, fluency in Spanish desirable.
• Demonstrate excellent interpersonal skills with individuals of all ages.
• Ability to work flexible schedule as required including weekends, and evenings on an occasional basis.
• Demonstrate the strong critical thinking skills necessary to analyze situations and identify potential solutions.
• Ability to professionally interact with Museum Board and staff, donors, and external constituents.
• Ability to work with minimal direct supervision.
• Associate or bachelor’s degree preferred.
• Proficiency with Microsoft Excel, Outlook, and Word desirable.
• Ability to perform detail-oriented work.

Physical Requirements

• Ability to stand and walk for extended periods of time, and to climb stairs
• Lifting up to 40 pounds

Dallas Holocaust and Human Rights Museum Core Values

Respect: We treat everyone with dignity and respect.

Empathy: We understand that people have varied experiences of struggle and triumph and we treat everyone with compassion.

Inclusivity: We value people's differences and strive to make the Museum accessible to all.

Excellence: We work to perform at the highest possible level in everything we do.

Integrity: We act ethically and transparently.

Courage: We are Upstanders.

Competencies

The Dallas Holocaust and Human Rights Museum is an equal opportunity employer, we value and strongly encourage a diverse environment.

Applicants, please send cover letter referencing the job title and resume to resume@dhhrm.org

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance