Bilingual Spanish Customer Service & Patient Specialist - SPANISH / ENGLISH REQUIRED

REMOTE WORK A POSSIBILITY AFTER 60 - 90 DAYS ONSITE. Monthly Bonus eligibility after 60 days of employement up to $500/mo. (bonuses averaged $250 last month)

Two major functions of the Patient Account Representative (PAR) are patient billing and customer care inquiries. Depending on setting, the PAR may only perform billing and/or patient care inquiries, while in other settings, the PAR may perform both. In all settings, the PAR will perform additional duties, as assigned. PAR establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. In addition to collection of co-payments, pre-payments, and/or payments on account balances. May also work through the appropriate queues to address and resolve issues specific to insurance, including work queue errors, denied insurance claims, and maintenance of the patient system. In a patient care inquiry role, the Patient Account Representative determines, collect and process patient patients providing patient education on explanation of benefits, providing patient documentation while maintaining complete and accurate documentation .

Based on setting, organizing supporting provider documents; discussing pre-payment responsibilities; initiation and collaboration of patient financial assistance; charge entry/billing and charge verification, and evaluation of accounts as needed.

The Patient Account Representative must maintain good patient relation and excellent customer service. Must display professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and work independently. Must always maintain confidentiality of sensitive information. Requires the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes. Ability to gather and use data effectively is desired and ability to handle multiple issues at a time.

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

If you have a proven track record of quality customer service skills, enjoy helping others resolve issues, are dedicated to your work, and are reliable then we want to speak to you! Our agents are required to be the liaison between customers and our clients, so we depend on them to provide the very best service available. Because we depend on our employees, we take care of them!

Employees enjoy a solid base pay PLUS the opportunity to earn monthly metric base bonuses up to $500! That's like earning up to $3/hr more just for doing your job! We also allow our employees access to multiple AWS certifications they can earn free of charge that follow them along their career path, even if it is beyond SOS!

PTO, Medical, dental, and vision benefits are also available for full time South Dakota based employees. Full time employees are also eligible to participate in the company 401K program with employer match!

There shift for this position is 11am to 8:30pm M-F. No weekends!

If you are looking for an office position with a laid-back atmosphere, casual dress, and work from home potential after completion of training, then you’ve come to the right place. If you would like to work for a company where you are treated like an asset and not just a number, you belong here. If you would like to work with people that treat you like part of the family, you belong with us.

We are an EEO Employer, to fill out an EEO survey go here: https://survey.zohopublic.com/zs/9PRPSp

Job Type: Full-time

Salary: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Sioux Falls, SD 57104: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: Hybrid remote in Sioux Falls, SD 57104

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person