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Training System Specialist
$74k-91k (estimate)
Full Time
Just Posted
Cynet Systems is Hiring a Training System Specialist Near Indianapolis, IN
Job Description:
- The Training System Specialist serves as a point of contact for Training & Enablement system administrative needs and requests.
- Collaborates effectively with RDC Training & Development Stakeholders such as Managers, Trainers, field personnel, customers and others as needed.
- Consults on all topics associated with T&E processes, operations, and execution of training requests.
- Partners with colleagues/stakeholders as needed for additional guidance on operational support, T&E standards, issue resolution and escalation, when required.
- Follows and promotes best practice approaches that drive compliance and role requirements.
- Effectively communicates any process improvement opportunities aligned to the Training & Development strategy.
- A skilled professional with wide-ranging experience.
- Deals with diverse and sometimes complex issues, where analysis may require in-depth evaluation of many factors.
- Exercises judgment in evaluating methods and may determine criteria for obtaining solutions.
- Responsible for maintaining and continuously improving the processes and systems required within the role.
- Participates in special projects as requested.
- Highly skilled in technology/systems required of the position i.e. ServiceNow, Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platform, Google Suite, etc.
- Enables Training & Development overall success by processing requests for Enablement & Technology Administration with a focus on systems Process requests for users/customers.
- Sends personalized messages, manages CRM, LMS and LXP source system data to ensure accuracy.
- Processes enrollment requests in LMS/LXP as requested.
- Process training assignments in LMS/LXP as requested.
- Processes requests for learner support.
- Provides on-going learner support, including troubleshooting, follow-up communications, progress monitoring (reporting), and visibility to teams of learner progress.
- Serves as a point of contact for learning programs and engages with trainers, developers, managers and field personnel as needed.
- Provides information, data and/or analysis as requested ensuring a high level of customer service to learners and stakeholders.
- Promotes best practice approaches aligned to RDC Training & Development goals and priorities.
- Understands the business goals for RDC Training & Development as well as for the assigned area of business.
- Responsible for maintaining and continuously improving the quality systems and processes as well as achieving quality objectives through daily actions.
- Bachelor degree or Associate's degree with 3 years of related work experience or equivalent total work experience.
- Thorough business process understanding of training and learning processes.
- Excellent communication and stakeholder management.
- Strong consulting skills, including outstanding customer service and interpersonal skills.
- Excellent problem solving and analytical skills to independently resolve a variety of routine and complex issues.
- Ability to identify, drive, and/or participate in implementing process improvement activities.
- Ability to work in a fast-paced and changing environment and effectively manage.
- multiple priorities, while maintaining composure and flexibility.
- Bachelor degree or equivalent experience preferred.
- Proficient in SuccessFactors, Cornerstone or other Learning Management System.
- Proficient in Microsoft tools and Google Suite.
Job Summary
JOB TYPE
Full Time
SALARY
$74k-91k (estimate)
POST DATE
05/02/2024
EXPIRATION DATE
05/15/2024
WEBSITE
cynetsystems.com
HEADQUARTERS
ARCOLA, VA
SIZE
500 - 1,000
FOUNDED
2010
CEO
ASHWANI MAYUR
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
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