We are seeking a skilled and customer-focused Customer Retention Specialist with experience in the real estate industry to join our team. The Customer Retention Specialist will be responsible for building and maintaining strong relationships with our existing clients to ensure satisfaction and loyalty. The ideal candidate will have a deep understanding of real estate processes, excellent communication skills, and a proactive approach to client retention.

To know more about our company (copy-and-paste the link on your browser):

• https://www.cbsnews.com/video/powering-small-businesses-fueling-big-dreams/#x

Responsibilities:

• Serve as the primary point of contact for existing clients, building rapport and trust through regular communication and support.
• Understand clients' needs, preferences, and goals related to real estate transactions, providing personalized assistance and guidance.
• Develop and implement client retention strategies and initiatives to increase satisfaction, loyalty, and long-term relationships.
• Proactively reach out to clients to gather feedback, address concerns, and identify opportunities for additional services or support.
• Respond promptly to client inquiries, requests, and issues, resolving them efficiently and effectively.
• Coordinate with marketing and sales teams to develop client-focused content and materials to support retention efforts.

Qualifications:

• Proven experience in client retention, customer service, or account management, preferably in the real estate industry.
• Deep knowledge of real estate processes, transactions, and market trends
• Excellent interpersonal and communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Ability to understand and effectively communicate technical information.
• Detail-oriented with a focus on providing a positive client experience
• Ability to work independently and as part of a team.
• Demonstrated empathy and patience in addressing client needs and concerns

Compensation:

• Full-time position
• $20 per hour
• Monday to Friday, 9 am- 5 pm

Job Type: Full-time

Pay: $20.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer retention: 1 year (Required)

Work Location: In person