1 Education Software Support Job in Hauppauge, NY
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Education Software Support
$66k-91k (estimate)
Full Time | Transportation
3 Months Ago
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Custom Computer Specialists is Hiring an Education Software Support Near Hauppauge, NY
Calling all former teachers. Are you familiar with the Infinite Campus management system or looking to help support it? We are seeking a Support Analyst to join our Application Services team.
OVERVIEW:
The Support Analyst plays a critical role in delivering high quality service and customer support to our Infinite Campus (K12 student management system) clients. Primary responsibilities include; providing first-level customer support of the software application (via phone and web support), rapid resolution of client issues, and delivering superior customer satisfaction. The JSA needs to be motivated, technically savvy and customer service oriented.
Salary: 45,000-55,000 based on experience
RESPONSIBILITIES:
- Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software.
- Provide technical support via the telephone and support portal.
- Verify support contact credentials and account service level agreements.
- Assist the customer by resolving the incident, redirecting the call, or escalating.
- Discuss details of incident with support contacts and verify replication on customer website. Triage and prioritize customer issues.
- Document all support incidents and customer requests in the tracking system in a timely manner and use the system to track all unresolved incidents.
- Keep customers advised on the steps being taken to resolve their incident or service request.
- Prioritize multiple tasks throughout the day as circumstances require, with supervision.
- Maintain technical product knowledge on existing and new products.
- Maintain department standards for attendance, coverage (including lunch), and volume and effectiveness of problem resolution.
- Other duties as assigned.
DESIRED BACKGROUND:
- BA/BS degree or equivalent work experience.
- Previous experience in a support center or customer service organization.
- Work experience with K-12 education.
- Familiarity with web, Contact Management systems and PC based applications .
- HDI Support Certification a plus .
Job Summary
JOB TYPE
Full Time
INDUSTRY
Transportation
SALARY
$66k-91k (estimate)
POST DATE
01/30/2024
EXPIRATION DATE
04/26/2024
WEBSITE
customonline.com
HEADQUARTERS
HAUPPAUGE, NY
SIZE
200 - 500
FOUNDED
1938
CEO
GREGORY G GALDI
REVENUE
$50M - $200M
INDUSTRY
Transportation
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About Custom Computer Specialists
UNICOM, a division of Custom Computer Specialists, is an IT services consultancy that provides technology solutions to corporate, education, government, and healthcare clients throughout New England. We're a team of analysts, technology architects, developers, project managers, engineers and technicians working together across software and hardware disciplines.
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