Customer Service Representative

Are you ready to be part of a dynamic team, delivering exceptional customer service? We operate seamlessly between the US and the UK, is actively seeking individuals to join our team as Customer Service Representative in Santa Rosa (CA).

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

Responsibilities:

- Communicate with customers via phone, email, and chat to address inquiries, resolve issues, and provide product information

- Provide excellent customer service by actively listening to customers' needs and finding appropriate solutions

- Utilize phone etiquette skills to ensure professional and courteous communication

- Identify opportunities for upselling and cross-selling products or services to enhance customer satisfaction

- Perform data entry tasks accurately and efficiently

- Analyze customer accounts to identify trends or patterns that may impact service delivery

- Make outbound calls to follow up on customer inquiries or resolve outstanding issues

- Bilingual candidates (English/Spanish) may be required to assist Spanish-speaking customers

Requirements:

- Excellent verbal and written communication skills in English

- Strong phone etiquette and active listening skills

- Previous experience in sales or customer service is preferred

- Proficient in data entry and computer skills

- Ability to analyze information and problem-solve effectively

- Comfortable making outbound calls to customers

We offer comprehensive training, and opportunities for career development. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you! Apply now to join our team as a Customer Service Representative.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Work from home

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Santa Rosa, CA 95401 (Required)

Ability to Relocate:

• Santa Rosa, CA 95401: Relocate before starting work (Required)

Work Location: In person