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POSITION SUMMARY
The Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members / callers via inbound & outbound services.
This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email.
Requests able to be handled by a Level 1 representative will be done in the most efficient manner possible. The Level 1 specialist will demonstrate the ability to provide quality customer service and do so while maintaining a seamless relationship with credit unions.
This position will report to the Call Center Team Leads.
ESSENTIAL JOB FUNCTIONS
JOB QUALIFICATIONS
Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and / or Job Qualifications section(s) above.
Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.
NOTICE
This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment.
This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be.
Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship.
Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed.
Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.
Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service.
Xtend is an Equal Opportunity Employer.
About CU* Answers :
CU*Answers offers a wide array of career opportunities ranging from software development to customer service roles. With our employee development initiatives, we focus on our employees finding a career, not just a job.
CU*Answers has a proven track record of developing staff members and promoting from within. If you are ready to join a team built on the principles embedded throughout the credit union industry, check out our career opportunities today!
Last updated : 2024-03-02
Full Time
IT Outsourcing & Consulting
$35k-45k (estimate)
03/04/2024
04/10/2024
www.cuanswers.com
Grand Rapids, Michigan
100 - 200
Cynthia Hoffman
$10M - $50M
IT Outsourcing & Consulting
CU Answers provides a wide variety of services for credit unions including its flagship CU BASE processing system (online and in-house) and Internet development services featuring It's Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing.
The job skills required for Call center agent include Customer Service, Call Center, Software Development, Leadership, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center agent. Select any job title you are interested in and start to search job requirements.
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