Be Proud. Be You. Be Independent!

Are you an experienced customer service professional looking to take the next step in your career? If so, we need you!

At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.

About the Job:

As a Hub banker, you will have the opportunity to help customers improve their financial lives by leveraging knowledge of our products and services, including our full suite of digital offerings. You will play a critical role in issue resolution. And you will represent for many customers the voice of the bank.

Perks of the position include the opportunity to work a hybrid schedule after successful training (three days in the office and two days at home). Additionally, you will be eligible for monthly incentive. Successful bankers will have the opportunity to be promoted within the department, resulting in higher pay, deeper knowledge, and greater impact.

Working Arrangements:

This is a hybrid opportunity and you can expect to work as few as 3 days in the office each week, and as many as 2 days from home!

There is one opportunity on this team with the following shift available:

• Monday - Friday from 9:00am - 5:30pm

The shift requires a Saturday rotation and the flexibility to work an alternate schedule, up to 1 hour prior to your standard shift or 1 hour later than your standard shift, given ample notice. Candidates can expect notice of at least 4 weeks when being asked to flex their standard availability.

Why You Should Apply:

• Competitive compensation package.
  • Additional incentive offered based on group and individual performance.
• Hybrid working arrangements.
• Flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Community-focused events and volunteer opportunities.

What You Will Do:

• Answer inbound calls in a fast paced environment
• Assist customers with account information.
• Provide assistance to customers with overdrawn accounts.
• Prepare letters, emails and provide follow up on all aspects of customer communication needs
• Provide service to customers in all facets of online banking, mobile banking, and bill pay needs.
• Support new accounts opened on-line
• Process stop-payments, card disputes and fax requests
• Provide clerical support for various report preparation and account monitoring
• Escalate issues as needed.
• Manage multiple projects and priorities without losing focus.
• Perform additional duties as assigned.

What We’re Looking For:

• High School Diploma or related required. Associates degree in a related field preferred.
• High level of proficiency in Microsoft Office, comfort with new technologies, and ability to learn new processes.
• Branch and/or Customer Service experience required.
• Excellent verbal and written communications.
• Rotating shifts. Ability to work various schedules, including late hours, and 1-2 Saturdays per month.

Education

• High School or better

• Associates or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)