7 Bilingual Call Center Agent Jobs in Grand Rapids, MI
Cu*Answers is Hiring a Bilingual Call Center Agent Near Grand Rapids, MI
- Become comfortable with inbound member service, outbound member service, & completing call backs when necessary
- Develop knowledge of standard credit union operation & credit union terms
- Develop efficient navigation skills through credit union websites & the ROE
- Maintain a typing speed of at least 30 words per minute
- Develop knowledge of CU*BASE Loan Application Processing
- Develop knowledge to provide daily support to Web Chat for both credit union and third-party accounts
- Develop knowledge to provide daily support to electronic Bill Pay Systems as needed
- Monitor all Voice and Email Mailboxes to ensure member/client requests are processed appropriately
- Specialize in CU*BASE and It’sMe247 applications, including mobile app, online forms, and tools outside the phone operator
- Other duties as assigned
- Advance knowledge of Credit Union Operations, Regulations, Procedures the Xtension Call Center and Member Reach Processes and demonstrates vested interest in the success of these partners
- Meet or exceed the requirements and Job Specifications of a Level 1 & 2 Specialist
- Clear demonstration of leadership within the organization
- Demonstrate the ability and professionalism to interact with key management staff and clients both on the phone and in person.
- Demonstrate Advanced Knowledge on key functions of CU*BASE Software, Microsoft Programs and other essential programs related to this position and demonstrate ability to train staff and clients using phone, web conference and in person.
- Ability to use discretion when dealing with sensitive or confidential data.
- Demonstrates attention to details and responds to deadlines.
Job Summary
Full Time
IT Outsourcing & Consulting
$44k-55k (estimate)
03/02/2024
05/01/2024
www.cuanswers.com
Grand Rapids, Michigan
100 - 200
Cynthia Hoffman
$10M - $50M
IT Outsourcing & Consulting
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About Cu*Answers
CU Answers provides a wide variety of services for credit unions including its flagship CU BASE processing system (online and in-house) and Internet development services featuring It's Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing.
The job skills required for Bilingual Call Center Agent include Customer Service, Call Center, Attention to Detail, Financial Services, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Call Center Agent positions, which can be used as a reference in future career path planning. As a Bilingual Call Center Agent, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Call Center Agent. You can explore the career advancement for a Bilingual Call Center Agent below and select your interested title to get hiring information.
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