Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with product information, pricing, and order placement
- Resolve customer complaints or issues in a timely and professional manner
- Maintain accurate customer records and update information as needed
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
- Provide support to the sales team by generating leads and identifying potential opportunities
- Collaborate with other departments to ensure seamless customer experience
- Perform data entry tasks accurately and efficiently

Qualifications:
- Excellent communication skills, both verbal and written
- Strong phone etiquette and the ability to communicate effectively over the phone
- in English and Spanish is a plus
- Previous experience in customer service or sales is preferred
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively

We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. Join our team today and make a difference in our customers' lives!

Note: All positions at our company are paid positions, including internships.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 11 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 2 years (Required)
• Property and Casualty Insurance: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)

License/Certification:

• 2-20 OR 4-40 (Required)

Ability to Commute:

• Cooper City, FL 33328 (Preferred)

Ability to Relocate:

• Cooper City, FL 33328: Relocate before starting work (Required)

Work Location: In person