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Customer Care Specialist
Job Locations US-CT-GLASTONBURY US-CT-Remote
Job ID
2024-3730
Category
Customer Service
Type
Regular
Division
Crum & Forster Company Overview
Since 2000, Crum & Forster's Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide.
We place a strong focus on product development and creative distribution methods, along with excellent client service and support.
In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships.
Our global capabilities provide our partners with even broader flexibility in underwriting solutions.
The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.
Travel Insured International (TII), a Crum & Forster company, is hiring a Customer Care Specialist, Customer Service.
Travel Insured International is a leading travel insurance provider with more than 25 years in business. As a key component of our Small Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently.
Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction.
This is an intermediate-level position designed to provide excellent customer service to travel agents and travelers via email communication.
Job Description
What you will do :
Demonstrate strong written communication skills while corresponding via email with our agent partners and travelers
What YOU will bring to C&F :
displays leadership skills; assist managers with tasks
Ability to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence.
Requirements :
What C&F will bring to you
At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you require a special accommodation, please let us know.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.
Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions.
The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $32,800 to a maximum of $54,600.
The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role.
To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and / or performance-based variable pay programs.
Last updated : 2024-04-27
Full Time
Insurance
$48k-61k (estimate)
04/29/2024
05/02/2024
cfins.com
RICHARDSON, TX
1,000 - 3,000
1822
Private
KRISTEN DUFFY
$1B - $3B
Insurance
ASPCA is an animal welfare organization that rescue animals from abuse and provides adoption facility.
The job skills required for Customer care specialist include Customer Service, Problem Solving, Call Center, Microsoft Office, Customer Care, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care specialist positions, which can be used as a reference in future career path planning. As a Customer care specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care specialist. You can explore the career advancement for a Customer care specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.