River Sands RV Resort is hiring for a FT associate that works part time in Activities and part time in Guest Services!
Position Summary: The Guest Services Agent is the main contact for guests during their stay and sets the standard for an exceptional resort experience. 

We value our associates’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including:
7 Paid holidays
3 weeks annual PTO
Full 401K match up to 6%
Tuition Reimbursement
Benefit options including Health, Vision, and Dental 
Company paid STD and LTD.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ensures an efficient and customer friendly check-in/check-out process for all guests.

• Exemplifies genuine hospitality standards and makes each guest feel welcomed and appreciated; Anticipated customer service needs and thanks customers with genuine appreciation.

• Strives to gain guest name recognition.

• Answers telephones using appropriate etiquette to book reservations or assist with existing reservations, including booking stays at other communities in the company portfolio. Follows procedure to make, cancel or change reservations. Maintains guest database and profiles.

• Assists guests with concierge services, including resort store purchases, personal planning services including offers to arrange dining reservations, golf tee times (property specific) and activities and stay upgrades; Maintains excellent understanding of amenities and activities at the resort.

• Asks guests for extensions on their stay, consumer reviews and guest referrals.

• Handles guest requests and complaints with guest satisfaction as the priority.

• Processes reservation, merchandise, ticket and fee-based activities payments; Responsible for accurate cash handling procedures and making daily deposits.

• Assists with resort communications, marketing materials and guest check in packages as instructed by General Manager.

• Accepts maintenance work orders and housekeeping turnover requirements for the resort. Coordinates with other departments to provide an exceptional guest experience.

• Performs various administrative tasks, including answering multi-line phones, typing, computer and data entry.

• Handles restocking items in assigned area as needed during shift. This includes facing, restocking, cleaning and sanitizing resort store fixtures and food and beverage equipment.

• Ability to work a flexible schedule including evenings, weekends and holidays. 

• Performs other related duties as assigned. 
  
  

  Position Summary: The Activities Coordinator is responsible for planning, coordinating, promoting, publicizing, and facilitating resort activities and programs. 

  Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Passion for customer service and creating a memorable guest experience

• Display a positive, outgoing, friendly attitude to all guests 

• Ability to negotiate prices/contracts on behalf of the resort 

• Plan, schedule, prepare, promote, and supervise resort activities and events surrounding social and physical activities, such as arts and crafts, themed weekends and events, shuttle service to local excursions, picnics, sporting events, dances and dinners, etc… 

• Manage to budget and develop supply lists for upcoming activities and events. 

• Create monthly calendar of events for the resort.

• Enthusiastically conduct activities that are appropriate and engaging for various age groups.

• Prepare provisions for events, including arranging food and beverages, booking entertainers, designing tickets and coordinating sponsors to fund events. 

• Guest Communications - Assist with managing social media to promote lifestyle and marketing of the resort, and assist with preparing newsletters and distribute to guests. 

• Photograph guests and events whenever possible for use in marketing, social media, newsletters and videos. 

• Coordinate and provide additional services and activities for rally and group events in the resort, including private parties, provisions, entertainment and outreach. 

• Responsible for the creation of posters and signs marketing events in the community and on social media. 

• Help maintain a tracking sheet to monitor attendance, vendor utilization, income and expenses for each activity. 

• Assist with ensuring all invoices are paid in a timely manner; document all payments. 

• Maintain accurate alcohol, food and activity supply inventories. 

• Provide maintenance work orders to Guest Services. 

• Ensure all guest amenities, outdoor games, equipment and supplies are kept in good condition and free of hazards. 

• Ensure resort rules are being followed in all areas of the property to promote guest safety and satisfaction. 

• Operates company golf cart and/or truck. 

• Performs other related duties as assigned.