CRR Hospitality is Hiring an Operations Manager - River Sands RV Resort Near Ehrenberg, AZ
We need YOU on our River Sands RV Resort Team! We value our associates’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including: Free site rent 6 Paid holidays 2 weeks annual PTO Full 401K match up to 6% Tuition Reimbursement Benefit options including Health, Vision, and Dental Company paid STD and LTD.Position Summary: The Operations Manager will support Department Heads of each operation at our RV Resort and obtain full responsibility in their absence. This position will require thorough knowledge of Guest Services, Housekeeping, Laundry, and F&B operations within the resort. Essential Duties and Responsibilities:
Maintains excellent customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Uses suggestive selling techniques to sell site nights, increase occupancy and revenue.
Preserves responsibilities for all aspects of all departments in the absence of Dept manager.
Supports and works with all Heads of Department (HOD) in all aspects of running the Resort.
Supervises the operations of Guest Services, Housekeeping, Laundry, and F&B to ensure an optimal level of service and hospitality is provided to the guests.
Contributes to and maintains established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
Ensures the premises are in operative condition as per category of the unit to receive & serve the guests.
Conducts regular operations team meetings with all the HOD daily/weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and any staff issues.
Monitors purchases and requestions of each department, the accounts receivable and the accounts payable.
Sustains inventory and inspection of stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.).