· Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.

· Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.

· Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.

· Complies with customer service policies and procedures and call center operational standards.

· Relies on extensive technical knowledge to make decisions and accomplish departmental goals.

· Assists customers in problem solving, planning, development, and execution of stated goals and objectives.

· Ensures customer retention and satisfaction.

· Evaluates each case thoroughly and advises doctors on which product is best for the particular case.

· Makes outbound calls on cases that need assistance.

· Maintains a day to day professional relationship with dental technicians and managers.

· Follows-up on specific requests made by doctors on particular cases.

· Seeks advice and input from the manager when needed.

· Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

· High school diploma or equivalent.

· Dental Chairside assisting experience

· Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

Special Requirements/Certification:

· RDA, DA, or CDT certifications preferred.

Communication Skills:

Must possess proficient English skills, both written and verbal

Pay Range: $23-25 p/hr

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person