Assistant Dental Practice Manager

Job ID:

Location: 1430 Poplar Level Rd, Louisville, KY 40217

Job Type: Full-time

Schedule:

• Mon: 08:00AM-06:00PM
• Tue: 08:00AM-06:00PM
• Wed: 07:00AM-04:00PM
• Thu: 07:00AM-04:00PM
• Fri: 07:00AM-01:00PM
• Sat: Off
• Sun: Off

Our growing team of professionals at Mortenson Family Dental is always searching for honest, caring and hardworking individuals! Our four core values - caring for everyone, sharing abundantly, expressing gratitude, and building relationships - guide us in creating a workplace that is integral to the communities we serve.

Benefits of being a part of the Mortenson Team

• Benefits available after 60 days of employment
• Medical, dental, and vision insurance with company contribution
• Life Insurance
• Flexible spending (health and dependent care) account
• Paid Time Off & 6 paid holidays off
• Employee Stock Ownership Plan
• 401K
• Daily Pay
• Professional development assistance
• FREE continuing education opportunities
• Uniform provided

Responsibilities

• Personally contribute to a culture that delivers an exceptional patient experience for every patient, every time.
• Consciously creates a workplace culture consistent with the overall organization and that emphasizes the identified mission and values of the organization. Fosters a spirit of teamwork and unity among team members that allows for disagreement over ideas, expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
• In conjunction with the Practice Manager, participates in strategic & operational planning for the practice; develops & maintains SOPs, policies & best practices; establishes budgetary guidelines and means for staying within the specified range.
• Leads team members to meet practice expectations for productivity, quality, and goal accomplishment. Empowers team members to take responsibility for their jobs and goals. Delegates responsibility and expects accountability and regular feedback. Coaches, mentors, and develops staff, including new hire onboarding and providing career development planning and opportunities. In conjunction with the Practice Manager, provides effective performance feedback through recognition, rewards, and disciplinary action, with the assistance of Human Resources when necessary.
• Assures the implementation of SOPs, policies, and best practices required to provide quality patient care.
• Through policy, attitude, and action, develops a strong customer service-oriented organization including the handling of patient complaints and questions.
• Ensures the continued success of self and company by seeking all educational opportunities for growth and improvement and encouraging subordinates to do the same.

Qualifications

• High School Diploma
• Minimum 1 year of Customer Service experience

Desirables

• Undergraduate Degree
• 1-3 yrs experience in a dental office
• Knowledge and familiarity with technology platforms, including but not limited to, OpenDental, eServices, EDS, NEA, Clixon ordering platform, CAESY, Practice Level Insurance Processing Procedures, UKG, Google Suite, Care Credit, and ability to learn company-specific procedures and systems.