Strategic Account Manager

Crown Healthcare Apparel Service inspires confidence in its customers by providing efficient and cost-effective apparel and linen programs with a personal touch. Crown is a local family-owned business operated by the Spilios family with over 100 years in business servicing some of the finest institutions throughout New England. With more than 350 dedicated employees and more than 5,000 customers, Crown is an industry leader providing customized, full-service programs, combining the attention to detail of a smaller company with the expertise and resources of a much larger organization.

Our mission is to provide high-quality, hygienically clean uniforms and linens, deliver an exceptional customer experience and honor our commitment to sustainability.

To learn more about Crown Healthcare Apparel Service, please visit us at: https://crownuniform.com

Crown Healthcare Apparel Service has an exciting opportunity based in the Boston area for a Strategic Account Manager that will drive new business opportunities in the vibrant New England Healthcare Market. Reporting to the VP of Business Development, the Strategic Account Manager will manage an assigned list of high-profile institutions and will be responsible to drive company revenue growth by providing state of the art, automated scrub dispensing solutions and expertise in the marketplace. In this critical role, the Strategic Account Manager will develop key account relationships, identify new business opportunities and act as the liaison between the key customer contacts, Crown's customer service management team and vendor partners.

Position Responsibilities:

• Build strategic customer relationships and drive new business opportunities within approximately 15 to 20 critically important, high profile parent Crown customers while also focusing on new Key Account Target acquisitions.
• Responsible for key account growth through new business generation while negotiating long term contractual relationships.
• As the face of Crown, lead all new business opportunities by leveraging Crown's market share and business relationships along with the technical expertise of our vendor partners.
• Develop and build key account contacts at every level within each organization including C-Suite, Supply Chain, Department Heads, Practice Management, and a wide array of clinical personnel.
• Analyze Key Account data and statistics to develop strategic plans and business growth opportunities.
• Responsible to maintain the company CRM (SFDC), input timely and accurate information while utilizing the dynamic tools towards high level, highly professional key account management.
• Present quarterly business reviews to the Vice President of Business Development and the Business Development Team.
• Provide monthly, quarterly, and annual forecasting as well as goal attainment for assigned key accounts.
• Build strong internal Crown relationships while working collaboratively with ownership, management team and every department in the organization.
• Maintain a strong business network by participating in industry meetings, educational opportunities, maintaining personal networks, participating in professional organizations, attending customer charities and other events.
• Consistently exercise independent judgment and discretion in matters of significance.
• Conduct business with a consultative, honest, and highly professional approach.

Qualifications:

• Bachelor's Degree or Equivalent. Field of Sales, Marketing, Communications or Business Administration.
• Generally, requires 3-5 years of proven sales or account management success in the healthcare marketplace or related industry.
• Strong track record of success and professional growth.
• Experience in delivering client-focused, consultative solutions in a highly competitive market.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-Suite.
• Attention to detail and accuracy.
• Strong listening, negotiating and presentation skills.
• Excellent verbal and written communications skills.

Other Skills and Abilities

• Creating Formal Strategy: Economic, Political, Competitive and Operational Landscape, Building and Managing Relationships, Influencing Buying Decisions, Qualifying Opportunities, Creating Value Propositions, Utilizing Resources, Negotiating, Business Acumen, Goal Setting, Forecasting, Communication.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

Working Conditions

• Frequent In-field/customer location setting. Remote working locations, with an office day at least once per week. Required, frequent regional travel; some overnight. Ability to drive company vehicle and on company time.