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Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.
We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).
Everything we do revolves around our three core principles:
Do what’s best for our customers.
Do what’s best for our employees.
Don’t do things that suck.
That's basically it.
If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).
What can we offer you?
As a Customer Operations Executive, you will play a pivotal role in driving the success and satisfaction of our customers. This leadership position requires a skilled problem solver with a strategic mindset, focusing on delivering customer success outcomes and ensuring the continuous growth of our customer base.
This role will oversee Customer Success, Technical Support and Renewals.
This role is based out of our Plano, Texas office and requires a minimum of 3 days in the office.
Required Qualifications:
5 years of experience in leading complex customer-facing organizations of large scale (commonly defined as 100 employees).
3 years of direct experience in managing teams, demonstrating the ability to generate monthly metrics reporting and present progress toward annual goals.
Cyber security experience is required.
Previous involvement in establishing a modern, next-generation Customer Success organization, ideally focused on guiding the success of security operations and network operations teams.
Ability to manage influence through negotiation and consensus building, possessing a combined background of post-sale and sales experience.
Strong empathy for customers and a dedication to revenue and growth, coupled with a deep understanding of value drivers in recurring revenue business models.
Analytical and process-oriented mindset, showcasing critical thinking ability, excellent communication and presentation skills, and a continuous desire for learning and improvement.
Enthusiastic and creative leadership style with the ability to inspire others.
Dedication to driving customer value.
Strong leader who can set clear goals/objectives and hold the team accountable for executing on them.
Process-oriented and skilled in building infrastructure.
Proactive and efficient in task execution.
Exceptional coaching abilities.
Adept at cross-functional collaboration with experience aligning success with sales and product teams.
Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.
Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.
Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?
What does our Compensation and Benefits package entail?
Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mental and Physical Requirements
It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.
Physical:
Mental:
For positions that can or will be performed, in whole or in part, virtually within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).
Compensation:
The compensation range (base) being offered for this role is [$165,000-$190,000].
Additional Compensation:
This role is eligible for performance-based bonus compensation.
Employment Benefits:
100% employee coverage for healthcare/50% coverage for dependents, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.
#LI-RD1
Full Time
$187k-243k (estimate)
03/14/2024
06/15/2024
criticalstart.com
PLANO, TX
50 - 100
2012
$10M - $50M
CRITICALSTART is leading the way in Managed Detection and Response (MDR) services. Our Trusted Behavior Registry reviews every alert to determine if it was generated by known-good behavior versus unknown behaviors that need to be investigated by our analysts. This allows us to resolve every alert and stop accepting risk - leveraging our transparent platform and native iOS and Android mobile apps. CRITICALSTARTs MDR services support a wide range of leading enterprise security technology partners, including Blackberry Cylance, Carbon Black, CrowdStrike, Devo, Microsoft, Palo Alto Networks, Senti...nelOne, and Splunk, among others. Our mission is simple: detect threats and stop breaches by resolving every alert for our customers. We do this for enterprises through our award-winning portfolio of end-to-end security services, including MDR and Cybersecurity Consulting Services.
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