Shape the future of operational efficiencies and your career when you spearhead operational optimization initiatives and design the future of operational efficiencies. Coach and mentor team members, collaborate with stakeholders, design, and deliver training on workflow optimizations, and streamline and revolutionize the firm’s processes.

As an Operations Optimization Lead in Commercial and Investment Bank - Middle Office you will conduct and manage advanced process improvement initiatives and business analysis to gather requirements from the Operational Functions to translate process improvements and solutions for operations efficiencies. You gather information, execute, and implement automation, optimization and the digitization strategy to deliver the outcomes to support the Operations function.

Job responsibilities

• Leads all aspects of operational process improvement engagements including requirements gathering, solution architecture, solution development, testing, deployment, and continuous improvement, while adhering to the firm’s standards and controls
• Identifies, designs, and manages the operational optimization strategy in partnership with key stakeholders and works with technology to create the required infrastructure to support the capability of identified solutions 
• Coaches and mentors less experienced team members on the automation tools and potentially creates and delivers training courses and the curriculum around workflow optimization
• Manages and ensures the delivery of Objectives and Key Results (OKR), Key Performance Indicators (KPIs) and/or metrics with key stakeholders to define benefit from the operational automation

Required qualifications, capabilities, and skills

• 7 years of experience in operations experience or optimization and business analysis or equivalent experience 
• Bachelor's degree 
• Proven ability to gather and analyze complex data and to develop accurate conclusions with deep comprehension of the business to understand risk implications
• Significant business and technical expertise and problem-solving methodologies focused on analyzing complex operating models, anticipating issues and use of appropriate technology to mitigate risk
• Experience in coaching and directing less experienced team members on automation tools 

Preferred qualifications, capabilities, and skills

• MBA or Master’s degree
• Advanced skills and understanding of business analysis, design, development, testing, and deployment