Who We Are

Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way. 

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that). 

Everything we do revolves around our three core principles: 

Do what’s best for our customers.

Do what’s best for our employees. 

Don’t do things that suck. 

That's basically it. 

If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you). 

What can we offer you? 

• Daily opportunities to make a difference. Whether it's protecting our customers from attacks and breaches or contributing to the greater good. 
• An abundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other's growth, and genuinely enjoy what we do. 

• An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don't you believe you're capable of more than just being good? 
• Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment. 
• Extensive industry recognition. We receive so much acclaim that it's nearly overwhelming. Almost. 
• Our teammate put it best: "Every day presents new challenges and ample opportunities for professional growth... Your contributions directly impact the company's overarching purpose, and the sense of belonging and culture are unparalleled. 

Who You Are

As a Senior Sales Engineer at Critical Start, you'll be the go-to technical support for our Managed Cyber Risk Reduction (MCRR) solutions during the sales process. Your role involves explaining how our cybersecurity offerings, including Managed Detection & Response (MDR), Risk Assessments, Asset Inventory, and Vulnerability Management, can lower overall cybersecurity risk for potential customers.

Your day-to-day includes giving clear solution overviews, demonstrating our capabilities, and working closely with Account Executives and Channel Partners to create and execute sales plans in your assigned territory: TOLA (Texas, Oklahoma, Louisiana, Arkansas). Your expertise in cybersecurity will help customers understand the benefits of our MCRR solutions and how they can enhance their security. Through demos and presentations, you'll highlight the features of our CORR platform.

Your contribution is key to our sales strategy, aiming for growth and success. Your ability to showcase the value of our solutions will play a vital role in acquiring new customers and expanding our presence in the market.

What You Will Be Doing?

In your assigned region: TOLA (Texas, Oklahoma, Louisiana, Arkansas), you'll directly engage with potential customers, Sales Representatives, Channel Partner Representatives, and Sales Engineers. Your key responsibilities include:

• Participating in discussions about our CORR (Cyber Operations Risk Response) and SOC capabilities.
• Using supporting materials to demonstrate how our MDR offering integrates seamlessly into potential customers' incident response workflows.
• Conducting scoping conversations aligned with our primary toolset, including EPP/EDR, SIEM, and Identity solutions.
• Collaborating with Account Managers to plan account-specific approaches.
• Delivering demonstrations of our CORR Portal and MobileSOC Application.
• Demonstrating knowledge of third-party products supported by our offerings.
• Building relationships with presales technical resources from channel and product partners.
• Collaborating with product management teams to convey valuable customer feedback.
• Creating customer-facing materials that reinforce Critical Start's thought leadership in Detection & Response.
• Delivering thought leadership presentations to larger audiences.
• Assisting customers in defining or refining key requirements for their security projects.
• Leading interactive capabilities demonstrations.
• Anticipating and being prepared for 40%-50% travel within your assigned region.

Through these tasks, you'll play a crucial role in engaging potential customers, presenting the value of our MDR offering, aligning with their needs, and showcasing Critical Start's expertise as a leader in Detection & Response. Your interactions with prospects, partners, and stakeholders will be instrumental in driving the success of our sales efforts in your region.

What You Will Bring?

To excel in this role and meet its requirements, the ideal candidate should have the following qualifications and experience:

Required Qualifications:

• Cybersecurity Expertise: A background in cybersecurity with 5 years of hands-on experience, showcasing a solid understanding of various cybersecurity aspects.
• Technical Proficiency: 1 year of practical experience in either hands-on, program management, with SIEM, EPP/EDR, or Identity products, demonstrating technical acumen.
• Geographic Requirement: Candidates must be physically located within Texas, Oklahoma, Louisiana, or Arkansas for effective collaboration, customer engagement, and regional sales support.
• Effective Communication: Strong communication skills across all organizational levels, with the ability to convey complex messages clearly to diverse audiences.
• Prioritization and Schedule Management: Skill in maintaining focus on daily schedules, prioritizing customer meetings, and efficient time management.
• Objection Handling and Competitive Positioning: Demonstrable experience in handling objections and effectively positioning solutions against competitors.
• Attack Mitigation Expertise: Clear understanding of leading attack types and how tools like EPP/EDR, SIEM, and Identity products mitigate threats.

Desired Qualifications:

• MDR, MSSP, or Microsoft Security Suite Experience: Direct experience in MDR, MSSP, or with the Microsoft Security Suite is a plus.
• Certifications: Possession of relevant certifications like CISSP, CISA, CCSP, or similar, validating expertise in the field.
• Channel Partnerships: Experience working with channel partners, demonstrating the ability to collaborate effectively and drive sales outcomes.

Collectively, these qualifications demonstrate your ability to communicate cybersecurity concepts, understand customer needs, navigate objections, and position solutions effectively. Your technical proficiency and strategic insight will contribute to the success of our sales efforts in the cybersecurity arena.

What It's Like Working Here

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously. 

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking. 

Depending on the role, you may work in the office, virtually, or adopt a hybrid work model. Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do? 

What does our Compensation and Benefits package entail? 

• Competitive salary with bonus potential 
• 100% employee coverage for healthcare/50% coverage for dependents 
• Unlimited PTO (Paid Time Off) policy 
• Paid Parental and Military Leave 
• Dental and Vision Plan
• Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage 
• Additional Voluntary Life Insurance coverage 
• 401(k) Plan with Matching Program 
• 24/7/365 availability of Employee Assistance Program 
• Teladoc Mental Health Benefits 
• Optional Pet Benefits Discount Plan 
• And a new Tesla... just kidding! Kudos for making it to the end. 

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Mental and Physical Requirements 

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities. 

Physical:  

• Stationary position for extended periods of time. 
• Constantly operate a computer.
• Occasionally you may be required to move equipment or other items up to 20 lbs. 
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. 

Mental:  

• Must be able to apply established protocols in a timely manner. 
• Make timely decisions in the context of workflow. 
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota. 
• Ability to work effectively and efficiently in high stress situations. 
• Ability to simultaneously address multiple complex problems. 

Compensation

For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).

Compensation:

The total compensation range (base commission) being offered for this role is [$180,000 - $240,000]. This role is eligible for performance-based variable compensation.

Additional Compensation:

This role is eligible for the following: performance-based variable compensation

Employment Benefits:

100% employee coverage for healthcare/50% coverage for dependents, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.

Application Deadline:

The application deadline for this position is May 31, 2023.

How to Apply:

Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/

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