Description

Position Title: Office Operations Specialist

Reports to: Business Operations Manager

Type: Full-Time, Non-Exempt.

Pay Rate: $26.53/hour

Location: Fully Onsite in Seattle, WA

Union Representation: Non-Union Representation

Schedule: Monday to Friday, 9am-5pm (some flexibility required)

Position Summary: Crisis Connections is seeking an Operations Specialist to staff its front desk and facilitate the efficient business operations of the organization and its Seattle office. This role will support the team by helping to maintain the office environment, providing administrative support to the leadership team, and supporting company engagement efforts. 

The ideal candidate will be a self-starter, comfortable working with minimal supervision, detail-oriented, an excellent communicator, and an organized multitasker who is able to manage many projects simultaneously and meet tight deadlines while ensuring excellent customer service and staff relations. This role reports to the Business Office Operations Manager. 

Job Duties:

• Serve as the primary contact for creating a welcoming environment for our staff, volunteers, and guests.
• Welcome and ensure all visitors complete the necessary documentation.
• Answer business office telephones in a prompt, professional and courteous manner; providing key information about our agency and services efficiently and courteously.
• Understand and comply with HIPAA (Health Insurance Portability and Accountability Act) requirements when engaging with callers, visitors and emails.
• Capture and distribute requests for brochures and other promotional materials to appropriate department contact.
• Serve as liaison with landlords for building and maintenance needs, as well as communication on office related matters, concerns and problems.
• Maintain organization of office files, supplies, and oversight of shared resources for common areas.
• Set up, monitor, organize, and stock all common areas and supplies.
• Receive, sort and forward all incoming mail and shipments; handles outbound mailings as requested.
• Monitor the safety, security and cleanliness of the work environment, such as offices, conference rooms, kitchen and shared areas, ensuring they are prepared and ready for meetings, events, etc.
• Coordinate and schedule services with office-related vendors, equipment service providers, food and beverage vendors, security and cleaning services, etc.
• Works closely and effectively with the leadership team to keep them informed of upcoming activities and events. 
• Support administrative billing processes, purchasing, order submission, completion, and cost allocations; provide administrative support to operations functions as needed.
• Support internal communications using MS office Teams, SharePoint, email, and chat. 
• Support facilities-related projects as needed, including inventory, maintenance requests, office equipment functionality, office transitions and facility upkeep and improvement.
• Educate and communicate with staff on office protocols and procedures to ensure understanding and compliance.
• Coordinate, organize and help at various company meetings, events, and celebrations.
• Assist in basic set-up for new staff members, including badge distribution, facility access, workspace assignments, and required documentation.
• Assist with ad hoc requests from agency’s project teams as needed.
• Serve as a member of the health and safety committee, capturing minutes and emerging tasks.
• Other duties as assigned.

Required Qualifications & Skills:

• Minimum 2 years’ work experience as an Office Assistant or similar role within a professional office environment.
• Strong interpersonal skills to effectively collaborate with internal & external stakeholders.
• Excellent verbal and written communications skills with keen attention to detail.
• Highly organized, detail oriented, and self-motivated.
• Demonstrates ability to take initiative, anticipate needs, and exercise sound, independent judgment.
• Proficient in use of Microsoft Office suite, including Word, Excel, Outlook PowerPoint, Teams and SharePoint.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Ability to work under pressure. 
• Experience in mailing, shipping/receiving preferred.
• Experience of being trusted with highly confidential and sensitive information. This role involves access to secured client information, personnel information, use of a credit card and access to financial records and passwords. 
• Experience working with individuals from diverse cultures and communities.

WORKING CONDITIONS: Individuals in this position should be able to sit for lengthy periods of time. Individuals will need to be able to wear a headset or earphones for calls and meetings. Individuals will need to be able to function in an environment with moderate noise and distractions.

KNOWLEDGE AND ABILITIES:

• Proven track record of cultivating and nurturing productive professional relationships across diverse stakeholders, fostering collaboration, and achieving organizational objectives.
• Demonstrated capability in collaborating seamlessly within interdisciplinary teams comprising clinical personnel and volunteers, leveraging collective expertise to deliver high-quality outcomes.
• Established proficiency in thriving within demanding work environments, exhibiting resilience and adaptability to effectively manage and mitigate stressors while maintaining focus on delivering exceptional results.

Thriving employees means a thriving mission:

We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities:

• Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers. 
• Annual wage increases
• Generous Paid Time Off & 12 Paid Holidays
• Discount on ORCA transit pass
• Free Parking & Flexible Schedules
• Growth opportunities 
• Self-care tools & weekly check ins with your supervisor

Voluntary Benefits

• Short-term and long-term disability
• Flexible Spending Accounts (FSA)
• 403B Retirement Plan
• Gym classes

OFFERS OF EMPLOYMENT:

All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check. 

Requirements

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates. 

• This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request. 

Microsoft Office 365 Assessment:

• This role requires strong Microsoft Office Skills. We'll test your Microsoft Word, PowerPoint, and Excel skills by sending you a timed Assessment link to ensure you meet our minimum proficiency requirements for the role.

Technology Requirement:

• Smart phone with ability to download Multi-factor Authentication (MFA) application.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION:

Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.