Onboarding Specialist - Charlotte

Full-time ONSITE

Must be able to commute to and from Charlotte, NC

CriminalRecordCheck.com (CRC) is an accredited provider of background screening services. Our risk management solutions are important tools for making critical decisions in today's business environment. Our Mission is to provide straightforward and diligent employment screening solutions and background investigation services with honesty and integrity while maintaining the highest level of customer support and satisfaction.

CRC Values: ICARe – Integrity. Communication. Accuracy. Results…everyday!

We are currently looking to hire an Onboarding Specialist as a member in our Charlotte office.

Although customer service experience is a plus, we are willing to train the best candidate for this position. 

The position is hourly, full-time, 40 hours week, 8 hours a day, Monday-Friday, 8:00 am to 5:00 pm with one hour for lunch.

Summary

The Onboarding Specialist is responsible for delivering exceptional customer service to clients, while staying knowledgeable and up to date on current onboarding practices.

Essential Functions:

• Provide excellent customer service, answer routine questions of clients / candidates, and maintain center for operational readiness to receive donors/applicants
• Administer Drug Screenings: The position will require certification for DOT/Non-DOT Drug Collections. Candidate should be comfortable dealing with applicant/donors and handling bodily fluids.
• Manage inbound / outbound calls and voice messages.
• Must adhere to industry/company guidelines regarding health/safety protocols.
• Commitment to accuracy, privacy, and confidentiality in dealing with highly sensitive Personal Identity Information
• Focused on details while being able to multi-task.
• Complete assigned administrative task via internal system queues, applicant scheduling and status of orders.
• Professional and patient while being able to explain to client/applicant’s procedures and process.
• Willingness to go onsite to client locations within NC when needed is a plus. (advanced notice provided and mileage reimbursed)
• Be able to work independently and within a multi office team setting.
• Other duties as assigned.

Knowledge, Skills & Abilities :

• Exceptional Customer Service skills
• Professional and Excellent written and verbal communication skills
• Ability to work independently, and as well as a part of a team.
• Strong time management skills, ability to meet strict deadlines.
• Organized, logical, and able to follow directions.
• Phone etiquette with the ability to initiate and receive calls and faxes.
• Ability to handle all assignments with discretion and confidentiality.
• Proficiency in navigating metric-based work environment is essential for success.

Requirements:

• High School Degree or GED Required.
• Preferred experience in background investigations.
• FCRA Certification a plus.

Benefits (effective after 90-day introductory period):

• Competitive benefits package offered
• 40 hours week, 8 hours a day, Monday-Friday, with a one hour for lunch.
• 10 days PTO.
• 8 Paid Holidays 
• Company paid certifications.
• All business equipment provided by com along with IT support, and leadership involvement and guidance.

JOIN CriminalRecordCheck.com!

CriminalRecordCheck.com is an accredited provider of background screening services. Our risk management solutions are important tools for making critical decisions in today's business environment. Our Mission is to provide straightforward and diligent employment screening solutions and background investigation services with honesty and integrity while maintaining the highest level of customer support and satisfaction.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candidates must be eligible to work in the US and a resident of North Carolina.